PART TIME: Transit Dispatcher

Unified Government of Athens-Clarke County•Athens, GA

8d•Onsite

About The Position

The purpose of this job is to control the daily movement of transit vehicles throughout the transit system, monitor daily on-street transit operations, and relay all radio / telephone communications traffic for the Transit department's Operations Division. Duties and responsibilities include, but are not limited to, scheduling transit services, relaying messages to management staff, assigning work to Transit Vehicle Operator runs, supervising Transit vehicle operators, and performing additional tasks as assigned.

Requirements

High school diploma or equivalent with three years of transit operations, vehicle dispatching or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Knowledge of the policies, procedures, and activities of the Public Transit Department as they pertain to the performance of duties relating to the position of Dispatcher.
Knowledge of the terminology used within the department.
Knowledge of assignment sheets, correspondence formats, schedules, various reports, etc., and procedures and methods as required in the performance of duties.
Knowledge of bus routes and schedules, the geography and road system of ACC, radio procedures used by the department, departmental policies and procedures, etc.
Skill in the use of computer software packages.
Skill in the use of radio/communications equipment, computers, calculators, and other office equipment.
Ability to communicate effectively with supervisors and other staff members.
Ability to use independent judgment in routine and non-routine situations.
Ability to handle required mathematical calculations.
Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.
Ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to departmental and/or governmental regulations.
Ability to plan, organize and/or prioritize daily assignments and work activities.
Ability to comprehend and apply the regulations and procedures of the department.
Must be physically able to operate a variety of machinery and equipment including mainline buses, vans, adding machines, and bill and coin counting machines.
Must be able to use body members to work, move or carry objects or materials.
walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions.
Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes giving assignments and/or directions to co-workers or assistants, and receiving assignments and/or directions from supervisors.
Requires ability to read a variety of schedules, reports, assignment sheets, file, etc., and informational documentation, directions, instructions, and methods and procedures.
Requires the ability to prepare reports, schedules, assignment sheets, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Requires the ability to speak to people with poise, voice control, and confidence.
Requires the ability to learn and understand basic principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of a supervisor.
Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently.
Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize and determine percentages, and perform calculations involving variables, etc.
Requires the ability to inspect items for proper length, width, and shape, visually with office equipment (e.g., rulers, yardsticks).
Requires the ability to coordinate hands, fingers, and eyes accurately in using radio/communications equipment and office equipment. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.
Requires the ability to handle a variety of items such as radio/communications equipment, computers, calculators, and other office equipment. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
May require the ability to differentiate between colors and shades of color.
Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under considerable stress when confronted with an emergency.
Must be able to communicate via telephone and two-way radio.

Nice To Haves

Serves at the discretion of the Department Director

Responsibilities

Plans and schedules Paratransit service for passengers.
Prepares daily work assignments for all Transit Vehicle operators and provides direction to Transit Vehicle operators in the completion of those assignments.
Supervises and directs Transit Vehicle Operators in the absence of a Route Supervisor or Operations Coordinator.
Answers the telephone; screens all incoming calls, answers routine questions and responds to complaints, conveys information to the general public concerning routes and schedules, and refers callers to the proper personnel or agency.
Receives, monitors, and dispatches radio communications traffic for the department, including emergency assistance.
Directs Transit Vehicle Operators activities via FM Radio, as necessary, i.e. Route Detours, schedule changes, passenger pick-up / drop-offs, etc.
Dispatches appropriate personnel to vehicle accident scenes or to the location of vehicles experiencing mechanical difficulties.
Prepares and maintains departmental computer files concerning, Fixed-route ridership, Paratransit ridership, National Transit Database (NTD) reports, complaints, etc.
Compiles, balances and distributes the Monthly Pass Sales Report.
Collects pass revenue; audits supplies and sales of passes.
Assists Route Supervisor in contacting personnel, and directing and arranging work schedules.
Pulls cash box and probes farebox data from each bus and/or counts revenues daily; makes deposits as required.
Conducts surveys by radio as required.
Complies, completes, and monitors payroll functions for the Operations Division.
Compiles and distributes the monthly Road Call Report.
Assists other office personnel as necessary.
Compiles and distributes the monthly Paratransit/Demand Response Riders Statistics report.
Processes Paratransit passenger applications for service.
Performs other related duties as required.