Transit Customer Service Operator

City of Brandon • Brandon, MB

3d • Onsite

About The Position

To participate as part of a working team that operates transit vehicles to transport passengers over established routes and provides transit related customer service.

Requirements

• Grade 12, G.E.D., C.A.E.C., or Mature Student High School certification
• Must possess a valid and subsisting Class 5 Province of Manitoba Drivers License
• Must provide a driver abstract
• Successful completion of a Criminal Record Check and Vulnerable Sector Verification
• Minimum of two (2) years experience providing customer service/working with the public

Nice To Haves

• A Class 2 Driver’s License is considered an asset; however, incumbents who do not possess one must have the ability and willingness to obtain it as it is a mandatory requirement.

Responsibilities

• Transports passengers according to prescribed schedules
• Ensures passengers submit correct fare, issues and accepts transfers
• Assists passengers information requests including route information, destination, location and terminal calls
• Operation of Brandon Access Transit Bus to provide additional service to clients as needed, including assistance entering and exiting the Transit vehicle, securing mobility device, etc.
• Performs all duties using safe work practices and ensuring work conditions as required by the Workplace Safety and Health Act and City of Brandon safety regulations are met and maintained
• Collects passenger information and maintains and prepares records required in Transit operations; such records may include those required for statistics, materials, pre-trips, mileage, etc.
• May be required to learn and perform Dispatcher duties
• Maintains good public relations through tact and discretion
• Reports delays, mechanical problems and accidents
• Works on alternate shifts as directed
• Requests repairs as required
• Performs other related duties as required
• Works comfortably with Transit technology including electronic Farebox, Ranger, bus signage, etc.

Benefits

• This full-time, permanent position of 40 hours per week (including shifts and weekends) will be offered in accordance with conditions identified in the Collective Agreement between the City of Brandon and the Amalgamated Transit Union, Division 1505.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED