Transit Customer Service Operator

City of Brandon • Brandon, MB

5d • Onsite

About The Position

To participate as part of a working team that operates transit vehicles to transport passengers over established routes and provides transit related customer service.

Requirements

• Grade 12, G.E.D., C.A.E.C., or Mature Student High School certification
• Must possess a valid and subsisting Class 5 Province of Manitoba Drivers License
• Must provide a driver abstract
• Successful completion of a Criminal Record Check and Vulnerable Sector Verification
• Minimum of two (2) years experience providing customer service/working with the public

Nice To Haves

• A Class 2 Driver’s License is considered an asset; however, incumbents who do not possess one must have the ability and willingness to obtain it as it is a mandatory requirement
• Minimum of two (2) years experience operating vehicles requiring a Class 2 driver’s license

Responsibilities

• Transports passengers according to prescribed schedules
• Ensures passengers submit correct fare, issues and accepts transfers
• Assists passengers’ information requests including route information, destination, location and terminal calls
• Operation of Brandon Access Transit Bus to provide additional service to clients as needed, including assistance entering and exiting the Transit vehicle, securing mobility device, etc.
• Performs all duties using safe work practices and ensuring work conditions as required by the Workplace Safety and Health Act and City of Brandon safety regulations are met and maintained
• Collects passenger information and maintains and prepares records required in Transit operations; such records may include those required for statistics, materials, pre-trips, mileage, etc.
• May be required to learn and perform Dispatcher duties
• Maintains good public relations through tact and discretion
• Reports delays, mechanical problems and accidents
• Works on alternate shifts as directed
• Requests repairs as required
• Performs other related duties as required
• Works comfortably with Transit technology including electronic Farebox, Ranger, bus signage, etc.

Benefits

• The term role may become permanent should the incumbent not return to the position
• Offered in accordance with conditions identified in the Collective Agreement between the City of Brandon and the Amalgamated Transit Union, Division 1505

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED