Transit Communications Leader, Grade 18

Montgomery County•1300 Quince Orchard Blvd Gaithersburg MD 20878 USA, MD

3d•Onsite

About The Position

This is an internal "only" job posting, available to current Montgomery County Government employees. This position is ONLY open to Montgomery County Government employees; Montgomery County employees who were affected by a reduction-in-force and currently have RIF priority rights; Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship. The salary range represents this position’s earning potential. The anticipated hiring range for this position will be $64,104 to $100,832, based on the candidate’s qualifications and experience. The mission of the Montgomery County Department of Transportation (MCDOT) is to move people and connect places with seamless, equitable transportation options that are safe, environmentally responsible, and support economic growth and vibrancy in Montgomery County. The Department has five divisions: Highway Services, Parking Management, Transit Services, Traffic Engineering and Operations, and Transportation Engineering. We are a large organization with over 1,200 employees and a dedicated County budget of $300 million. The Division of Transit Services coordinates transit services in Montgomery County. Transit fulfills an essential mobility mission for the County, connecting people, communities, workplaces, educational institutions, recreational opportunities, and many other destinations. The Division employs 850+ people and operates nearly 400 buses on 80+ fixed routes throughout Montgomery County. The Division plans, schedules, and manages the County's Ride On bus system, consisting of County-owned and operated buses. Ride On carries roughly 18 million riders annually. We are seeking a highly responsive, detail-oriented professional with experience in monitoring transit and traffic conditions, assessing issues, and devising practical, system-wide solutions to maintain safe, on-time bus service. The ideal candidate brings strong skills in interpreting operational information, coordinating with public and private agencies, and using computer-aided dispatch and reporting systems to enter, track, and reconcile transit data. This person excels at fostering effective working relationships with bus operators, coordinators, supervisors, and external partners, communicating clearly in fast-moving situations and exercising sound judgment when adapting plans or procedures. The role requires someone who can work independently, prioritize tasks in real time, and gather the information needed to make timely operational decisions—ensuring service continuity, passenger safety, and adherence to established guidelines and procedures.

Requirements

One (1) year of experience as a Transit Coordinator with Montgomery County or three (3) years of experience as a Transit Bus Operator.
High school diploma or equivalent (GED or High School Proficiency Examination)
Possession and maintenance at all times of a valid Class “B” (or equivalent) Commercial Drivers’ License (CDL), with air brakes and passenger endorsements, from the employee’s state of residence.

Nice To Haves

Experience working with the different traffic/transit conditions throughout Montgomery County and the impact of the presenting issues/conditions upon Bus Operators, passengers, and equipment involved.
Experience in quickly devising solutions that are based on judgment and reflect the best possible whole-system solutions.
Experience coordinating with other public and private agencies.
Experience using various computer software programs to enter, track, and report a variety of transit information.

Responsibilities

Support the County’s transit operations by continuously monitoring service conditions, assessing factors that affect safety and timeliness, and implementing informed operational decisions in real time.
Maintain coordinated communication with Transit Bus Operators and Transit Coordinators; develop and issue instructions to address service-disrupting situations.
Collaborate with public and private agencies to restore or maintain service.
Use specialized software systems to track, record, and report transit information.
Ensure reliable public transportation service, enhance passenger safety, and uphold operational standards across the Ride On network.
Monitoring and assessing system-wide transit operations, including traffic, weather, and road conditions that influence safe and timely bus service.
Maintaining continuous two-way communication with Transit Bus Operators and Transit Coordinators, providing operational guidance, and issuing instructions as circumstances evolve.
Developing and implementing individualized and system-wide action plans—such as route detours, overtime assignments, or redeployment of buses—to resolve service-impacting issues.
Coordinating planned actions with representatives of public and private agencies to restore normal transit service and ensure passenger safety.
Entering, tracking, and reporting transit-related information using computer-aided dispatch systems and other operational software.
Responding to inquiries from Transit Bus Operators, road coordinators, other transportation systems, and occasionally members of the public.
Performs related duties as required.