MBTA Transit Associate

SMS Holdings•Boston, MA

About The Position

The Transit Associate maintains a visible presence in assigned MBTA areas, commonly station entrances, exits, and platforms, to engage with riders and provide assistance. The role helps passengers navigate the transit system, find destinations, understand schedules and parking information, and use fare-payment options and tickets. Associates may deploy bridge plates upon request and maintain a courteous, respectful, customer-focused approach. Transit Associates help maintain a safe, welcoming environment by reporting unwanted behavior and unsafe situations to transit police or local authorities through established communication methods. They circulate through assigned platforms in uniform to deter unwanted activity, follow applicable laws and policies, and respond to emergencies according to protocol. Associates report activities using a smart device, station iPad, client phone, and radio. The position involves outdoor work in varying weather conditions and continuous standing and walking during shifts.

Requirements

At least one year of experience in hospitality or customer service.
At least 18 years old.
High school diploma or GED.
Excellent communication skills and ability to speak, read, and write English to create basic reports.
Ability to stand and walk continuously during eight- and ten-hour shifts, with normal breaks.
Ability to safely lift, carry, and deploy a bridge plate weighing up to 50 pounds.
Ability to work on station platforms in all conditions using provided inclement-weather gear.
Ability to work outdoors, including during diversion shifts that may involve extended periods outside in varying weather conditions.

Responsibilities

Maintain a high-visibility presence in assigned areas, including station entrances, exits, and platforms, and greet and engage with riders.
Assist passengers with navigating the MBTA transit system and provide directions to destinations.
Explain transit schedules, parking information, payment options, and ticket use.
Deploy bridge plates upon request while treating passengers courteously and respectfully.
Maintain knowledge of the MBTA transit system and applicable MBTA Transit Company policies.
Report smoking, loitering, disorderly conduct, criminal activity, and other unsafe situations to transit police and local authorities using established communication methods.
Circulate through assigned platforms in uniform to deter unwanted activity.
Respond to emergencies according to outlined protocols and alert transit police.
Report activities using a smart device, station iPad, client phone, and radio.
Follow applicable laws, regulations, policies, procedures, and professional standards.

Benefits

Medical insurance, with available FSA and/or HSA.
Dental insurance.
Vision insurance.
Short-term and long-term disability insurance.
Life insurance.
Accidental death and dismemberment coverage.
Critical illness and accident coverage.
Vacation, sick time and/or PTO where required by local requirements and contract agreements.
Paid leave where required by law.
Holidays and floating holidays where required by contract agreement.
Birthday pay, eligible after one year of service at most locations unless otherwise stated in a collective bargaining agreement.
Jury duty leave where required by law.
Employee recognition awards.
Employee referral bonus program for hourly employees.
401(k) retirement savings plan.
Union benefits, including a pension plan.