MBTA Transit Associate

Block by Block•Boston, MA

2d•Onsite

About The Position

The MBTA Transit Associate maintains a visible, welcoming presence in assigned transit areas, most commonly station entrances and exits, to engage with riders and provide assistance. The role helps passengers navigate the MBTA system, understand schedules, parking information and payment options, and use fares or tickets. Associates may deploy bridge plates upon request and are expected to interact with riders courteously and respectfully. Associates circulate through assigned platforms to deter unwanted activity, report unsafe behavior and other incidents to transit police or local authorities through established communication methods, and follow protocols in emergencies as front-line responders who alert transit police. They report activities using a smart device, station iPad, client phone and radio, and perform their work in compliance with applicable laws, policies, procedures and Block by Block professional standards. This union position includes union benefits, such as a pension plan. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role may require outdoor work at uncovered stations and diversion shifts in varying weather conditions; inclement weather gear is provided.

Requirements

At least one year of experience in hospitality or customer service.
At least 18 years old.
High school diploma or GED.
Excellent communication skills and the ability to speak, read and write English to create basic reports.
Ability to stand and walk continuously during eight- and ten-hour shifts, with normal breaks.
Ability to safely lift, carry and deploy a bridge plate weighing up to 50 pounds.
Ability to work on station platforms in all conditions; provided inclement weather gear is available.
Ability to work outdoors, including at uncovered station locations and during diversion shifts in varying weather conditions.

Responsibilities

Maintain a high-visibility presence in assigned areas, commonly station entrances and exits, and greet and engage riders.
Proactively assist passengers with navigating the MBTA system, directions, fare payment and ticket use.
Deploy bridge plates for passengers upon request while providing courteous, respectful service.
Provide riders with information about parking, transit schedules and payment options, and maintain knowledge of the MBTA transit system and company policies.
Report smoking, loitering, disorderly conduct, criminal activity and other unsafe situations to transit police and local authorities through established communication methods.
Circulate through assigned platforms in uniform to deter unwanted activity.
Maintain a friendly and positive environment while complying with applicable laws, regulations, policies, procedures and Block by Block standards.
Respond to emergencies according to protocol and alert transit police.
Report activities using a smart device, station iPad, client phone and radio.

Benefits

Medical insurance with available FSA and/or HSA
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Life insurance
Accidental death and dismemberment coverage
Critical illness coverage
Accident coverage
Vacation, sick time and/or PTO where required by local requirements and contract agreements
Paid leave where required by law
Holidays where required by contract agreement
Floating holidays where required by contract agreement
Birthday pay, eligible after one year of service at most locations unless otherwise stated in a collective bargaining agreement
Jury duty leave where required by law
Employee recognition awards
Employee referral bonus program for hourly employees
401(k) retirement savings plan
Union benefits, including a pension plan