Transformational Platform Consultant

ServiceNow•Chicago, IL

1d•Remote

About The Position

As a Transformational Platform Consultant, you will be the technical strategist and storyteller who co-designs holistic, multi-year transformation visions for ServiceNow's most valuable customers—pulling them beyond point-product thinking into enterprise-scale operational transformation. You will serve as the trusted technical advisor to 2–3 Elevate Pursuit Leads driving transformational deal development. You will design the customer's "North Star" operating model by architecting ServiceNow's platform strategy across workflow, intelligence, and governance layers. Unlike traditional solution consultants who validate product fit, you own the transformation narrative: you uncover what's possible, co-create the future state with customer executives, and position ServiceNow as the essential platform enabling that vision. Your expertise will span ServiceNow's application portfolio, platform architecture, and enterprise transformation methodology. You'll lead discovery workshops, design and own the end-to-end technical value narrative, and maintain executive momentum across a 9–18 month transformation journey. You'll work hand-in-hand with Elevate Pursuit Leads, specialized product solution consultants, engineering, cross-functional product specialists, and account teams to translate customer pain into architectural possibility.

Requirements

10+ years in enterprise pre-sales consulting, customer success, or solution architecture roles (ServiceNow experience preferred but not required)
Demonstrated success in account-based, long-cycle (12+ month) deal environments with C-level stakeholder engagement
Proven experience designing and owning end-to-end transformation strategies or operating model redesigns
Track record of building and delivering executive-level presentations and strategic recommendations
Authoritative understanding of enterprise workflow platforms, business process automation, and IT service management principles
Working knowledge of IT service management (ITSM) best practices: incident, change, problem, and request management
Demonstrated technical knowledge of at least two major ServiceNow application modules (ITOM, CSM, FSM, GRC, CMDB, or Intelligence)
Comfort with enterprise architecture concepts: integration patterns, data governance, platform consolidation, and API-driven orchestration
Understanding of business process discovery, workflow design, and process optimization methodology
Strong executive presence: ability to build credibility with C-suite, drive conversations, and influence strategic direction
Excellent storytelling and presentation skills: ability to craft compelling narratives, pivot messaging for different audiences, and drive conviction
Collaborative mindset: proven ability to work across sales, delivery, product, and customer teams toward shared outcomes
Problem-solving orientation: strong critical thinking, intellectual curiosity, and comfort with ambiguity in complex customer environments
Self-directed and proactive: ability to take ownership, manage competing priorities, and maintain momentum across long deal cycles
Customer-centric: genuine empathy for customer challenges, commitment to building transformation that sticks
Adaptable: ability to operate effectively across different customer cultures, industries, and stakeholder dynamics
Growth mindset: enthusiasm for learning new technologies, methodologies, and business domains

Nice To Haves

ServiceNow product expertise (platform, workflow, AI, or industry cloud experience)
Customer-side experience (having worked inside an enterprise on digital transformation or operational change initiatives)
Industry-specific domain expertise (Financial Services, Healthcare, Manufacturing, Public Sector)
Sales process or GTM experience (understanding deal stages, buyer personas, and sales methodology)
Public speaking or conference presentation experience

Responsibilities

Co-design the customer's "North Star" operating model with Pursuit Leads and customer executives
Own the technical transformation narrative: articulate the "why" and "what" of the platform architecture, not just the "how"
Lead discovery workshops and ideation sessions that unlock what the customer hasn't yet imagined is possible
Translate customer business imperatives (cost, speed, experience, control, risk) into a coherent ServiceNow platform hypothesis that creates genuine competitive advantage
Uncover what's possible; position ServiceNow as the essential platform enabling that vision
Build and deliver the technical point of view for compelling C-level and board-level presentations that position the transformation as a business imperative, not an IT project
Drive C-suite conversations on business outcomes (revenue, efficiency, innovation, control, risk) and how ServiceNow platform architecture enables them
Move customers out of single-product or siloed-BU thinking into integrated, platform-centric operational models
Co-create transformation stories with Pursuit Leads and customer executives—building conviction through authentic partnership, not presentation
Maintain executive momentum across the 9–18 month journey, working through customer uncertainty and competing priorities
Demonstrate authoritative knowledge of ServiceNow's platform architecture, workflow orchestration, AI governance, and integration patterns
Map customer use cases to appropriate ServiceNow products (ITSM, ITOM, CSM, FSM, GRC, CMDB, Intelligence) within a coherent platform strategy
Identify and articulate technical risks, integration dependencies, and architectural tradeoffs early
Partner with specialist solution consultants and product teams to validate platform feasibility and scope transformational architecture
Partner with Elevate Pursuit Leads on deal development strategy, technical approach, and customer engagement planning
Coordinate pre-sales discovery, architecture validation, and technical deliverables to maximize deal velocity and strategic value capture
Develop proposal architecture, transformation roadmaps, and go-live readiness assessments that reflect the 9–18 month journey
Ensure clean handoff to delivery teams with clear technical specifications, architecture documentation, and value-realization milestones
Own technical risk identification and mitigation across the deal cycle
Maintain deep understanding of industry-specific challenges, trends, and ServiceNow success patterns (e.g., Financial Services digital transformation, Healthcare interoperability, Manufacturing resilience)
Serve as a voice of the field: bringing customer feedback to Product and driving innovation in service of transformation outcomes
Contribute to Elevate enablement, battle cards, and industry-specific sales plays