Transformational Case Manager

HAVEN FOR HOPE OF BEXAR COUNTY•San Antonio, TX

4d•$45,000 - $48,000•Onsite

About The Position

As a member of the Transformational Service Case Management (TSC Team), the Case Manager provides support and encouragement to individuals enrolled to South Campus, to include the Unsheltered Placement Program; Women Direct Referral Program; Young Adult Program; Young at Heart Program; and clients in residential settings who are without alternative Specialty Program case management support. Case Manager is responsible for assessment, service coordination, and the delivery of recovery-oriented, therapeutic services for clients enrolled in South Campus programs, with particular attention to the complex needs associated with chronic homelessness, mental and physical health challenges, substance use, criminal justice involvement, previous foster care involvement, and other traumas. In collaboration with the team and other professionals involved in the client’s care, the Case Manager supports clients as they transition out of homelessness and into stable housing. The Case Manager implements targeted, time-limited interventions that help build life skills and community connections to promote stability, recovery, and housing retention. This role requires strong creativity, collaboration, organization, and the ability to adapt services to meet individual client needs using a person-centered approach.

Requirements

Minimum High School Diploma or GED.
Strong candidates will have experience working with justice involved, former foster youth, aging adults, mental and physical health challenges, and those experiencing chronic homeless.
Experience in previous roles of direct case management or outreach and engagement and shared, lived experience is preferred.
Knowledge and application of case management skills essential with the ability to balance and prioritize simultaneous tasks in a fast-paced and changing environment.

Nice To Haves

Bachelor’s degree in a Human/Social Services, Psychology, Social Work, or related field.
Prefer a valid Driver’s License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work.

Responsibilities

Collaborates with clients and direct services team members in the formulation of comprehensive, person-centered service plans that are reviewed and modified with the client and team on a regular basis.
Conducts ongoing assessments, collaboratively with clients and team, to guide ethical and targeted service delivery in the formulation of comprehensive, person-centered service plans that are reviewed and modified with the client and team on a regular basis.
Provides ongoing case management and individually tailored services in conjunction with other professionals involved in client care and programming, including assistance with referrals to appropriate supports that promote each client’s recovery, wellness, and housing goals. Tailored services may include housing placement, independent living skills, vocational guidance, appointment escorts, and integrated substance abuse and mental/physical health treatment.
Develops and manages a comprehensive outreach/working relationship with stakeholders, including on-campus and community-based partners, while maintaining thorough knowledge of area resources for referrals such as financial, mental health, substance abuse, and alternative housing services.
Hosts New Client Orientation, dorm-specific townhalls, and other client groups and enrichment activities
Educates, informs, and advocates for clients regarding benefits and entitlements.
Completes fiscal processes and check requests to support clients’ comprehensive needs.
Maintains compliance with written and computerized records, compiles reports and completes other program documentation, to include case notes, data management, letters, grant requirements.
Works collaboratively, to include involvement in staffing, Recovery Team Meetings, and ongoing communication about client strengths and needs.
Participates in clinical supervision and training opportunities to develop skills utilizing Motivational Interviewing, Trauma Informed Care, and Recovery Oriented Care.
Support the goals of the Haven for Hope Campus, promoting a positive Campus image to the local community and adhering to the agency mission as well as demonstration of following a professional code of ethics.