The Transformation Strategy Director is a director-level role at the intersection of GT strategy, executive storytelling, and product management. Reporting to the Sr. Director of the GT Transformation Office, the role partners on GT strategy and shapes communications for the Board, Executive Committee, and visiting leaders. The work is approximately 60–65% strategy and 35–40% product management. The role also facilitates strategy-building workshops, leads a small communications and engagement team, carries current Global Process Owner responsibilities, helps establish the GT product model and standards, and serves as the Sr. Director’s designated backup. In the strategy and executive partnership portion of the role, the Director develops and evolves GT transformation strategy, translates it into the Crawl-Walk-Run framework, prepares executive materials, develops the communication strategy, leads the Change Champion Network, and facilitates workshops and working sessions. The Director coordinates with the Transformation Operations Lead to connect strategy and execution. As team lead, the Director develops the GT communications and transformation engagement team, including the Digital Communications Analyst and Transformation Engagement Analyst. This includes setting priorities, reviewing work, coaching communication and facilitation skills, and supporting team members’ development toward process and engagement work. As GT Product Manager, the Director owns the product vision and roadmap, prioritizes features, defines and tracks KPIs, builds the business case and value story, and manages the flow of value through the backlog with attention to customer experience across towers. The role partners with Data and Applications Product Managers to define the GT product model and gradually transition Global Process Owner responsibilities to them, while establishing standards for process improvement, process KPI definition, and stakeholder relationship management.
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Job Type
Full-time
Career Level
Director