Transformation Delivery Associate

Manulife • Waterloo, ON

2d • CA$71,475 - CA$119,125 • Hybrid

About The Position

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. This role involves partnering across member processing and other business areas to identify improvements, researching and documenting business issues, leading initiatives with strategic and tactical impact, developing integrated plans, analyzing data, driving actions, and communicating insights to leadership. The role also requires coordinating between impacted areas, mentoring change, and reprioritizing deliverables aligned with leadership goals.

Requirements

• University degree
• 7-10 years experience in Canadian Retirement
• Ability to influence and negotiate with others to meet initiative deadlines
• Strong knowledge of Canadian Retirement structure/technologies and processes
• Creative & innovative thinker with the ability to challenge the status quo to drive significant change
• Able to review trend information to identify early indictors of risk or issues
• Strong understanding of the customer lifecycle in Canadian Retirement and the retirement industry
• Strong ability to enact change within the current ecosystem and demonstrates a clear understanding of the impacts of those changes
• Proven ability to lead change initiatives and able to those simply to audience actively collaborates to create ways to lead change
• Able to engage and present to leadership
• Demonstrates agility and ability to quickly shift priorities
• Strong internal network at all levels of the organization

Nice To Haves

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Responsibilities

• Partner across member processing and other business areas to identify improvements in Member Processing and ensure strategic objectives achieve intended outcomes.
• Work as directed by management team to research and document business issues involving workflow procedures and processes.
• Lead initiatives with strategic and tactical impact on ensuring business benefits are realized.
• Develop and manage an integrated plan for initiatives, ensuring key metrics and success criteria is developed.
• Analyse data and Trend issues being experienced in the business and propose solutions.
• Drive actions and decisions.
• Communicate and present considered key insights to leadership and stakeholders. Clearly articulate impact.
• Coordinate between impacted areas and departments to ensure initiatives are fully integrated into the business.
• Challenge and motivate partners to develop and think differently.
• Mentor change within the teams and act as an agent to build awareness and vision.
• Prioritizing and reprioritizing initiative deliverables aligned with leadership strategic goals.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior