Transfer Specialist

SCI Shared Resources•Westminster, CA

20h•Onsite

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. This role involves collaborating with team members to ensure compliance with procedures and laws. The specialist will safely operate company vehicles, maintain their cleanliness, and present a professional appearance when interacting with families. Key duties include performing "first call" transfers, adhering to chain-of-custody protocols, identifying deceased individuals, and cooperating with first responders, coroners, hospital staff, or senior living facility personnel. For home transfers, the specialist must interact courteously and sensitively with bereaved families, following company procedures for handling soiled materials and leaving a positive first impression. The role also requires entering deceased event information into proprietary software and transporting caskets. Vehicle maintenance, including washing, fueling, and identifying operational issues, is also a responsibility. The specialist must maintain personal protective equipment and transfer supplies in vehicles.

Requirements

High School Diploma or equivalent
Current state/province issued driver’s license with an acceptable driving record
At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred
Ability work schedule to support business needs including weekends and nights
Ability to work on-call weekends, nights and holidays rotation
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
Ability to drive in hazardous, heavy traffic, and weather conditions
Basic computer skills required

Responsibilities

Care, removal, and transport of deceased individuals.
Collaborate with team members to ensure compliance with processes and procedures.
Safely and courteously drive company-owned vehicles.
Maintain company vehicles' cleanliness.
Safely drive company-owned professional vehicles to perform "first call" transfer of deceased in accordance with local and state/provincial laws and company policies.
Follow processes for chain-of-custody, paperwork, and deceased identification.
Cooperate with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures.
For home transfers, courteously and professionally interact with bereaved family members; exhibit sensitivity to environment; minimize conversation.
Follow company procedures in transferring soiled garments, bedding, or other materials; leave a warm and courteous first impression.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes; assist with moving caskets.
Wash, vacuum, and clean vehicles ensuring vehicle is presentable.
Fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies in vehicles including cleaning products.
Identify vehicle engine or operating issues to management; drive vehicles for repair or inspection.