Transfer Credit Evaluator

CSU Careers•San José, CA

About The Position

The Office of the Registrar seeks a Transfer Credit Evaluator to evaluate, process, and post undergraduate transfer credit in accordance with CSU regulations, university policies, articulation agreements, and established procedures. The position supports accurate academic records, timely degree progress, student orientation, and student success by providing clear guidance to students, faculty, staff, and campus partners. The evaluator handles domestic and international transcripts and a range of traditional and non-traditional credit, maintains transfer-credit records in PeopleSoft, reviews course descriptions and articulation information, and resolves discrepancies. The role also serves as a subject-matter resource and liaison to designated colleges and departments, working with Enrollment Management and campus partners during high-volume processing periods.

Requirements

Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field.
Two years of professional experience in a student services program area or a related field. A master's degree in a job-related field may substitute for one year of professional experience.
Ability to communicate professionally and respectfully with constituents.
Ability to analyze and evaluate transcripts and academic records from domestic and international institutions.
Knowledge of course articulation practices and academic credit standards, including semester/quarter unit conversion, GPA calculation, and course equivalency.
Strong skills evaluating non-traditional credit such as military credit, AP, CLEP, IB, and credit by exam.
Proficiency in Microsoft Office (Word, Excel, and Outlook) and ability to manage digital records and databases.
Ability to explain complex academic policy and credit evaluations clearly to students, faculty, and staff.
Strong written and verbal communication skills, including drafting correspondence and presenting technical evaluations.
Professional customer service skills and a collaborative mindset.
High attention to detail and accuracy when processing data and determining degree applicability.
Strong judgment in applying academic regulations to individual cases, such as waivers, substitutions, and exceptions.
General awareness of emerging technologies, including artificial intelligence, and willingness to develop skills in their appropriate, responsible, and ethical use in higher education consistent with institutional policies and practices.

Nice To Haves

Earned bachelor's degree.
Two to three years of experience in higher education, enrollment services, transfer credit evaluation, academic advising, curriculum services, registrar functions, or a related area.
Experience interpreting academic policies, degree requirements, transfer credit, or curriculum information.
Experience with articulation systems such as ASSIST, TES, C-ID, PeopleSoft, or comparable higher education technologies.
Experience coordinating projects, maintaining complex databases, or managing operational processes involving multiple stakeholders.

Responsibilities

Evaluate domestic and international transcripts and transfer coursework, including dual-enrollment, AP, CLEP, IB, military, and other non-traditional credit.
Post and update transfer credit in PeopleSoft, including unit and grade adjustments, GPA recalculations, grade forgiveness, repeat validations, and Associate Degree for Transfer coding.
Review course descriptions and articulation information to determine course equivalencies and recommend new transfer-credit rules.
Resolve transfer-credit discrepancies and provide accurate, timely, student-centered guidance about academic records, policies, and procedures.
Serve as a subject-matter resource and liaison to designated colleges and departments.
Collaborate with Enrollment Management and campus partners during high-volume processing periods.