Transfer Center Coordinator (0.7 FTE, Night)
About The Position
The Transfer Center Coordinator is a critical role within the Northbay Health system, facilitating and coordinating inbound and outbound patient transfers, including emergent and urgent tertiary transfers and consults from NorthBay Health to tertiary acute care hospitals. The position establishes systems to support cost containment and quality patient care. The coordinator works collaboratively across Northbay Health to facilitate timely and appropriate patient transfers, regardless of complaint or need. The role liaises with the case management/utilization review team and the Administrative Coordinator, with a focus on capitated patients, repatriations, emergent and urgent transfers, health-plan notification calls, and re-triage of pediatric, trauma, stroke, and STEMI patients. The coordinator also serves as a liaison among medical and nursing staff, pre-hospital personnel, referring centers, and external EMS agencies. The role requires excellent communication and organizational skills, the ability to work independently and effectively as part of a team, and the ability to work efficiently in a fast-paced, high-pressure environment.
Requirements
- Associate degree in a healthcare-related field required.
- Minimum two years of related clinical experience.
- Excellent oral and written communication skills.
- Strong organizational skills and ability to set priorities.
- Ability to work independently and serve as an effective team member.
- Word processing skills required.
- Ability to work efficiently in a fast-paced and high-pressure environment.
- Proficiency in healthcare IT systems and basic computer software.
Nice To Haves
- Bachelor's degree preferred.
- Previous experience coordinating transfer services preferred.
- Statistical/data management skills preferred.
Responsibilities
- Facilitate and coordinate inbound and outbound patient transfers.
- Coordinate emergent and urgent tertiary transfers and consults to tertiary acute care hospitals.
- Set up systems that support cost containment and quality patient care.
- Collaborate across Northbay Health to facilitate timely and appropriate patient transfers.
- Liaise with the case management/utilization review team and the Administrative Coordinator.
- Coordinate work involving capitated patients, repatriations, emergent and urgent transfers, and health-plan notification calls.
- Re-triage pediatric, trauma, stroke, and STEMI patients.
- Serve as a liaison among medical staff, nursing staff, pre-hospital personnel, referring centers, and external EMS agencies.
Benefits
- Medical, dental, and vision insurance, subject to eligibility requirements.
- Life, disability, and long-term care coverage.
- Paid time off, including vacation, sick leave, holidays, and bereavement.
- 403(b) retirement plan with employer match.
- Education reimbursement for eligible roles.
- Professional development and training programs.
- Employee Assistance Program.
- Wellness programs.
- Recognition programs.
- Shift differentials.
- Market-based compensation review and increases, subject to approval and organizational performance.
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What This Job Offers
Job Type
Part-time
Education Level
Associate degree
