Transfer Agency Team Lead Associate (Hybrid)

Broadridge•Edgewood, NY

3d•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Join our Transfer Agent team as a Transfer Operations Team Lead and take on a key leadership role in the daily review and processing of stock transfer operations. In this position, you will oversee shareholder and DTC presentations across a wide range of transaction types, handle priority and escalated items, and serve as the primary point of contact for team members seeking guidance and support. You will play a critical role in ensuring accurate, timely processing, driving day-to-day communication, and escalating issues to management when needed. This role also offers the opportunity to partner across departments, support system enhancement testing, lead resolution of shareholder and client escalations, and contribute to special projects focused on improving efficiency, reducing costs, and enhancing service delivery.

Requirements

2+ years’ experience working in a corporate environment
Must have strong MS Excel experience
Have typing skills and experience with Microsoft Word, Excel, Outlook, and Internet Explorer.
Have time management and data entry skills.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
3+ years of prior Transfer Agent experience or financial industry experience preferred.
You should have strong follow up skills.
Be detail oriented and able to recognize errors in own work as well as the work of others.
Be able to multitask and prioritize critical items before all other daily tasks.
Be able to demonstrate high levels of initiative and motivation while also championing teamwork to manage to SLAs.
Possess exceptional writing skills, with experience in drafting sympathetic responses.
Be able to think critically and interpret requests received from co-workers, clients, and shareholders.
Possess the ability to monitor daily activities and proactively intervene when necessary to ensure accurate and timely responses

Responsibilities

Review and approval of shareholder and DTC presentations related to various stock transfer transaction types including: Routine and non-routine transfers, Inheritance transfers, Gift transfers, Cost basis processing, DTC processing (DWAC & DRS), DRIP/DSPP plan enrollments, New issuances of stock, Restricted stock transfers
Work on special projects within the unit to gain efficiencies and reduce costs.
Partner with other departments to resolve and remediate day to day issues that may arise.
Assist with testing requirements resulting from system enhancement initiatives.
Resolving all escalations related to shareholders, clients, and system issues as necessary – assessing the related conditions and following through to a resolution.
Monitoring of Service Level Agreements on a daily basis to ensure agreements are maintained.