Transcript Evaluator

Cape Fear Community College•Wilmington - Downtown Campus, NC

About The Position

The Transcript Evaluator is responsible for evaluating academic credentials and determining transferable credit for students enrolling at Cape Fear Community College. Through the review of official transcripts, examination scores, military records, foreign credential evaluations, and other educational documentation, the Transcript Evaluator determines the transferability and equivalency of coursework in accordance with College policies, accreditation standards, articulation agreements, and program requirements. This position serves as a resource within the Registrar's Office by ensuring accurate and timely transfer credit evaluations while supporting students, faculty, academic departments, and Enrollment Services staff. The Transcript Evaluator may also assist with staff training, process improvement efforts, degree audit support, reverse transfer initiatives, and other transfer-credit-related projects as assigned.

Requirements

Associate degree from an accredited institution and two (2) years of experience in a Registrar's Office, Admissions Office, Enrollment Services office, or related higher education environment.
Experience with transfer credit evaluations and degree audits.
Demonstrated ability to maintain confidentiality and compliance with FERPA requirements.
Demonstrated ability to maintain a high degree of accuracy and attention to detail when processing student records and evaluating academic credentials.
Demonstrated ability to work independently, exercise sound judgment, and effectively manage multiple priorities in a fast-paced environment.
Commitment to providing exceptional customer service to students, faculty, staff, and external partners.
Knowledge of College policies and procedures related to admissions, registration, records management, graduation, and transfer credit evaluation.
Knowledge of Accreditation standards, transfer credit principles, articulation agreements, and course equivalency practices.
Knowledge of General education requirements, academic grading systems, credit hour calculations, and unit equivalencies.
Knowledge of FERPA regulations and best practices related to the confidentiality and security of student records.
Knowledge of Student information systems, transcript evaluation systems, degree audit tools, and electronic records management systems.
Knowledge of Community college operations and the role of Enrollment Services in supporting student success.
Knowledge of Microsoft Office Suite and Google Workspace applications.
Knowledge of Principles and practices of records management and data entry.
Knowledge of Modern office procedures, methods, and business communication practices.
Knowledge of English usage, spelling, grammar, and punctuation.
Ability to interpret and apply College policies, procedures, accreditation standards, and transfer credit guidelines.
Ability to exercise sound judgment and make accurate transfer credit determinations within established policies and procedures.
Ability to analyze official transcripts, examination scores, military records, foreign credential evaluations, and alternative credit documentation.
Ability to research institutional accreditation status, curriculum information, and course descriptions.
Ability to maintain a high degree of accuracy, attention to detail, and confidentiality when handling student records.
Ability to organize and prioritize work effectively while managing multiple deadlines and competing priorities.
Ability to communicate clearly and professionally, both orally and in writing.
Ability to establish and maintain effective working relationships with students, faculty, staff, and external constituents.
Ability to learn and utilize College software systems and technologies necessary to perform assigned duties.
Ability to identify problems, evaluate alternatives, and recommend appropriate solutions.

Nice To Haves

Two (2) or more years of experience evaluating transfer credit in a college or university setting.
Experience determining course equivalencies and applying transfer credit policies and procedures.
Experience with Ellucian Colleague, TES (Transfer Evaluation System), Softdocs Etrieve, Informer, Degree Works, or similar higher education software systems.
Experience interpreting articulation agreements, transfer pathways, and accreditation requirements.
Experience supporting degree audit processes, graduation evaluation activities, or reverse transfer initiatives.
Experience training, mentoring, or assisting with the onboarding of staff.

Responsibilities

Evaluate official college and university transcripts, examination scores, military records, foreign credential evaluations, and other educational documentation to determine transfer credit eligibility and course equivalencies in accordance with College policies, accreditation standards, articulation agreements, and program requirements.
Receive, review, and maintain official transcripts and supporting academic documentation within the student records system, ensuring accuracy, completeness, and compliance with established procedures.
Enter eligible transfer coursework and evaluation data into College systems to facilitate the transfer credit evaluation process and maintain accurate student records.
Generate transfer credit evaluation results, maintain supporting documentation, and communicate evaluation outcomes to students.
Maintain documentation related to transfer credit exceptions, substitutions, departmental approvals, and other special transfer credit determinations.
Utilize Ellucian Colleague, TES (Transfer Evaluation System), Softdocs Etrieve, Informer, Microsoft Office, Google Workspace, Element451, and other assigned technologies to perform transcript evaluation, records management, and reporting functions.
Research institutional accreditation status, course descriptions, and curriculum information to support transfer credit decisions and course equivalency determinations.
Collaborate with academic departments, program directors, department chairs, deans, and Enrollment Services staff regarding transfer credit decisions, course equivalencies, curriculum changes, and special student requests.
Facilitate referrals and communication between students and academic departments when additional review or specialized evaluation is required.
Respond to inquiries from students, faculty, staff, and external constituents regarding transfer credit policies, procedures, and evaluation outcomes.
Support degree audit processes, reverse transfer initiatives, transfer credit projects, and other student success efforts as assigned.
Participate in student registration activities, enrollment events, and front-line Enrollment Services operations as needed.
Assist with onboarding, training, and mentoring staff on transcript evaluation procedures, systems, and best practices.
Identify opportunities for improvement and recommend enhancements to transcript evaluation processes, procedures, and workflow efficiencies.
Participate in professional development activities, departmental, division, and College meetings, and perform other related duties as assigned.