Transcreation Account Manager (TAM)

WPP Production•Miami, FL

1d•Hybrid

About The Position

The Transcreation Account Manager (TAM) is responsible for project managing localisation work for the clients Marketing Communications (Marcom) team. The TAM works closely with the clients Marcom Project Manager and a network of creative talents from various markets. This person needs to engage with other cross-functional teams of producers and project managers to ensure work is delivered on time, on quality and within budget. Constant need to communicate and negotiate priorities and deadlines with internal and external teams to ensure expectations are well managed is required. Primary tasks include organising and coordinating schedules, distributing workload, tracking progress of projects and allocated budget. You will be responsible for project managing localization projects (incl. Transcreation of headlines) ensuring good communication with all stakeholders. You will focus on building strong relationship with the Client Talent Network and briefing new projects accurately. Strong organization and time management skills when managing Clients, with focus on quality.

Requirements

A minimum of 4 years Project Management/Traffic background in an ad agency or in-house creative department
Experience managing multi-market projects
Experience working on global brands, ideally across all media, including print, interactive and film
Demonstrable experience managing total creative workflow, i.e, internal briefing, briefing to vendors/studios, managing key milestones/deadlines, presentations/internal approvals, executions, delivery
Proven project management skills
Self-driven, organized and have an eye for detail
Proficient with technology and tools
Ability to work effectively and collaboratively in high-pressure situations and tight time frames
A hands-on, can do approach to solving problems
Must be able to work-on-site as required and some weekends, sometimes several weeks at a time

Responsibilities

Ensure a thorough understanding of the contractual obligations, commercial arrangements, SOW and SLAs of the accounts and ensure specific details are understood by the wider team where relevant
Manage a network of creative people and ensure they are motivated to perform
Coordinate weekly status meetings/monthly review sessions
Organize teamwork, create a balanced work schedule and ensure work is of high standards and delivered on time
Flag any potential team issues to the line manager and be actively involved in finding a solution
Review talent performance and drive constant performance improvement by working closely with talent manager and providing regular feedback on all talent
Highlight and resolve quality control issues with the network
Coordinate and ensure all parties follow the agreed workflows and manage them through the process
Work alongside and support client’s Traffic Manager when briefing and tracking projects through to completion
Ensure that there is clear division and allocation of workload among team members
Ensure trackers are updated at all times
Monitor timelines and manage client expectations
Monitor budget utilization and flag potential issues
Monitor internal workflows and identify areas for improvement
Advise line manager on resource gaps and flag potential issues
Plan resources for large overseas projects and inform talent manager and line manager of new recruitment needs
Work closely with talent manager in delivering recruitment briefs on time
Ensure account delivers consistently against all contractual obligations including SLAs and KPIs
Identify bottle necks/pain points for the validation network, suggest resolution and advise
Identify training requirements for team members to ensure their adherence to processes and workflow
Plan, prepare and implement the induction of new starters
Quarterly planning
Regular budget spend reports – monitor and analyse progression of spends
Flag important budget fluctuations, peaks to the Client and line manager and track spend progress
Monthly financial reconciliation
Ensure full compliance with all financial procedures and policies
Co-ordinate between all relevant parties: WPP Production team, Client traffic and cross-functional teams and Validation network
Set and manage client expectations for deliverables and timeframes
Understand and work under the confidentiality policy
Build strong, trusting relationships with all key client stakeholders