Technical Account Manager (TAM)

Hunters

1d•Remote

About The Position

Hunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigation, freeing analysts to proactively protect their organizations. Hunters utilizes an open security data lake architecture, ensuring complete and cost-effective coverage of the entire security stack. Enterprises like Booking.com, Snowflake, and ABInBev leverage Hunters SOC Platform to empower their security teams. Hunters is backed by leading VCs and strategic investors including Stripes, YL Ventures, DTCP, Cisco Investments, Bessemer Venture Partners, U.S. Venture Partners (USVP), Microsoft’s venture fund M12, Blumberg Capital, Snowflake, Databricks, and Okta. The company is looking for a passionate Technical Account Manager in North America to support its growing customer base. This role involves building relationships and managing large, complex customer accounts, acting as a Customer Success leader who helps define methodologies for industry-leading account retention and growth. The successful candidate will work with a team responsible for managing the customer’s current use of the Hunters platform and defining ongoing partnerships. This role requires cross-functional collaboration with Support/Delivery, Sales, Engineering, Product, and Research, and involves working with an international team and a global customer base. Hunters is on a global mission to make security easier to visualize, understand, and act upon. This role is 100% remote with flexibility on location anywhere in the US.

Requirements

At least 3 years of experience in a cyber-security-oriented customer-facing technical role
Experience with cyber security products and technologies including Network security, Endpoint security, and Cloud security
Experience with endpoint and server operating systems, Linux, Windows, MacOs
Experience with SQL and relational databases
Strong written and verbal communication skills
Strong Presentation skills, Self-motivated, and independent with the ability to set achievable goals with minimum supervision
"Tech-head" who has a high personal interest in technology and how it works

Nice To Haves

Hands-on technical experience with cybersecurity products and technologies (SIEM/SOC/XDR/SOAR platforms is a nice plus)
Scripting skills (Bash, Python, JS)
Understanding of Network protocols (TCP/IP)
Experience with Cloud Infrastructure (AWS/Azure/GCP)

Responsibilities

Plan, organize, and execute customer onboarding process post-sale, reducing time to billable revenue and ensuring customers are set up for success
Build customer relationships & serve as technical lead on accounts
Understand customers’ business goals/challenges to provide tailored technical solutions as part of a shared account plan
Manage implementation of technical solutions throughout customer lifecycle
Develop deep understanding of Hunters’ products and technical aspects of implementation and serve as a technical resource for customer issues
Maintain documentation for specific customer solutions and implementations
Collaborate with R&D, Sales, Product, and Customer Success teams to ensure customers’ success priorities are met
Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally
Promote product adoption and engagement across our customers’ organizations: from CISOs to SOC analysts
Lead customer interactions with CS and Sales, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs and roadmap sessions