Technical Account Manager (TAM)

Rapid7•Tampa, FL

About The Position

The Technical Account Manager (TAM) serves as a trusted technical advisor, building and managing the relationship between Rapid7 and its most significant enterprise and federal accounts. This role is crucial for guiding customers through successful deployment, ensuring product adoption, and maximizing the use of Rapid7 solutions to achieve their desired security outcomes and long-term technical success. About the Team The Technical Account Management (TAM) team is committed to delivering a premier, "white-glove" experience. We offer customers a trusted, dedicated technical partnership with highly skilled cybersecurity professionals who are experts in Rapid7's product suite. Our core mission is to build personalized, seamless, and high-value experiences that customers not only trust and value but are also eager to recommend. About the Role As a Technical Account Manager, your primary responsibility will be to ensure customer success through strategic technical partnership. Specifically, your focus will be to: Understand customer business and security objectives and apply technical expertise to drive succesful outcomes Serve as the technical owner for assigned accounts, supporting both planning and execution needs Go beyond break/fix support by helping shape customer strategy and long-term security programs Meet regularly with customers to review system health, best practices, upcoming releases, and program progress Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices Demonstrate and exemplify Rapid7’s Core Values: Bring You: Embracing individuality, authenticity, and diverse perspectives to foster an inclusive environment. Be an Advocate: Serving as champions for customers, the community, and the broader digital world, advocating for better security. Impact Together: Collaborating, sharing knowledge, and acting as a team to create meaningful results. Never Done: Fostering a mindset of continuous learning, growth, and improvement. Challenge Convention: Encouraging innovation and pushing boundaries to find new, better ways to solve cybersecurity challenges. Travel up to 10% to meet with customers onsite

Requirements

7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies
Strong account management and project management skills
4+ years of hands-on Linux experience, including supporting Linux-based applications
3+ years of networking experience
Excellent communication and customer service skills, both written and verbal
Adaptability and eagerness to learn new technologies
Collaborative mindset with the ability to make independent decisions
Proven problem-solving skills and ability to define solutions for complex challenges
A strong commitment to driving positive, material impact on the business, demonstrated through a customer-centric mindset.

Nice To Haves

Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP
SQL experience (required baseline)
Familiarity with scripting languages
Familiarity with Cloud Security (AWS, AZURE, GCP)
Proficiency with Rapid7 or similar cybersecurity products
Penetration testing experience
3+ years of direct security experience

Responsibilities

Understand customer business and security objectives and apply technical expertise to drive succesful outcomes
Serve as the technical owner for assigned accounts, supporting both planning and execution needs
Go beyond break/fix support by helping shape customer strategy and long-term security programs
Meet regularly with customers to review system health, best practices, upcoming releases, and program progress
Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams
Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams
Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices

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