Strategic Technical Account Manager (TAM)

BGSU Kuhlin Career Hub • Erie, PA

2d • Remote

About The Position

As a Strategic Technical Account Manager, you will serve as the primary technical liaison and trusted advisor for a critical enterprise client. This is not a "behind-the-scenes" role; you will be embedded onsite, acting as the bridge between the client's executive business goals and their technical execution.
You will provide the thought leadership necessary to navigate complex cloud transformations, ensuring the client’s infrastructure is not only resilient and scalable but also at the forefront of modern innovation—specifically within the realms of DevOps, Observability, and Generative AI.

Requirements

• Cloud Expertise: Advanced proficiency in AWS services (Compute, Storage, Database, Networking, and Security). AWS Professional-level certifications are highly preferred.
• Architectural Depth: Proven experience applying the AWS Well-Architected Framework to enterprise environments.
• Observability & Monitoring: Hands-on experience with modern observability stacks (e.g., Datadog, New Relic, Dynatrace, or AWS CloudWatch/X-Ray) to monitor distributed systems.
• DevOps Mastery: Deep understanding of the software development lifecycle, containerization (Kubernetes/EKS), and Infrastructure as Code (Terraform/CloudFormation).
• AI/ML Fluency: Familiarity with the current AI landscape, including Amazon Bedrock, prompt engineering, and the deployment of Agentic AI frameworks.
• The "Translator" Ability: You can explain the business impact of a $latency$ issue to a CEO and the technical nuances of a $BGP$ routing change to a network engineer.
• Communication: Exceptional verbal and written skills; you are comfortable leadings workshops, quarterly business reviews (QBRs), and technical whiteboarding sessions.
• Proactivity: You don’t wait for a ticket to be opened. You identify risks and opportunities before they manifest as problems.
• Emotional Intelligence: The ability to navigate high-pressure onsite environments with grace, empathy, and a "client-first" mentality.
• Must be authorized to work in the U.S. (e.g., US citizen or permanent resident)

Nice To Haves

• AWS Professional-level certifications are highly preferred.

Responsibilities

• Strategic Advisory & Thought Leadership: Act as a consultant to client stakeholders, translating high-level business objectives into actionable technical roadmaps.
• Architectural Guidance: Leverage the AWS Well-Architected Framework to conduct deep-dive reviews, ensuring workloads are optimized for cost, performance, security, and reliability.
• Modern AI Integration: Guide the client through the adoption of Large Language Models (LLMs) and Agentic AI workflows to drive operational efficiency and product innovation.
• Operational Excellence: Champion DevOps best practices (CI/CD, IaC) and implement robust Cloud & Infrastructure Observability strategies to ensure "five-nines" availability and proactive issue resolution.
• Relationship Management: Build deep, empathetic relationships with both engineering teams and C-suite executives to foster a culture of collaborative success.
• Incident & Escalation Management: While the role is strategic, you will provide high-level technical oversight during critical outages, ensuring root cause analysis leads to long-term architectural improvements.

Benefits

• Competitive salary and bonus structure
• Highly qualified candidates will be eligible for stock options
• Excellent benefits package including Health Insurance, Dental Insurance, Vision insurance, Short-term/Long-term insurance, Life Insurance, 401k with employer matching, and other wellness programs
• 100% work-from-home and great work life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees