Technical Account Manager (TAM)

RADICL

1d•Hybrid

About The Position

As a Technical Account Manager (TAM), you will serve as the primary relationship owner for our most strategic customers. You are a key point of accountability for these accounts — responsible for both the business relationship and the technical partnership. You will work closely with our Security Operations Center (SOC), Sales, and Product teams to ensure our customers achieve measurable security outcomes and realize the full value of our services. This is a senior, high-visibility role that requires you to be equally credible in a boardroom conversation with a CISO and in a technical discussion with a security architect. You will carry a focused book of strategic accounts, and develop and operationalize CS motions at-scale. RADICL Defense is seeking high performing, motivated individuals to join our mission. As an early member, you will work closely alongside an experienced founding team and realize the life-changing experience of building a company. You will work with the latest technologies in software, cybersecurity, and cloud and will have a significant impact on the formation of our platform and offering.

Requirements

5+ years in a customer-facing technical role — TAM, Solutions Engineer, Security Consultant, Sales Engineer or similar — with demonstrated ownership of complex enterprise accounts
Strong working knowledge of cybersecurity concepts: threat detection, incident response, SIEM, EDR, network security, and the threat landscape
Proven ability to build and maintain executive-level relationships with CISOs, IT Directors, and Security leadership
Experience translating technical security topics for non-technical business stakeholders
Track record of retaining and growing a portfolio of strategic accounts in a SaaS or security services environment
Excellent written and verbal communication skills — you can run a board-level QBR and write a crisp post-incident summary with equal confidence

Nice To Haves

Direct experience with MDR, MSSP, or SOC-as-a-service offerings
Familiarity with CMMC
Experience working alongside a 24/7 SOC team and understanding of how detection and response operations run
Security certifications such as CISSP, CISM, Security+, or equivalent are a plus

Responsibilities

Serve as the primary relationship owner for a portfolio of strategic accounts, owning all aspects of the customer relationship from onboarding through renewal
Develop and maintain account plans that document customer security objectives, key stakeholders, expansion opportunities, and risk factors
Lead executive business reviews (QBRs) with CISO-level stakeholders, translating MDR program performance into business language
Partner with Sales to identify and qualify expansion opportunities within your book, sourcing pipeline for upsells and coverage expansions
Provide renewal intelligence to the Sales team 90–120 days ahead of renewal dates, including a formal health assessment and risk summary
Act as a trusted technical advisor to customer security teams, advising on detection coverage gaps, threat landscape relevance, and MDR program maturity
Translate SOC decisions — detection logic changes, alert tuning, coverage expansions — into business context for non-technical stakeholders
Guide customers through complex onboarding scenarios involving multi-environment deployments, diverse log sources, and compliance-driven requirements
Collaborate with Product to advocate for customer-specific needs and communicate roadmap decisions back to the account
Monitor account health continuously using platform signals, SOC data, and direct customer feedback
Proactively identify at-risk accounts and lead internal save plays in coordination with leadership and Sales
Maintain accurate health scores, account notes, and activity logs in the CS platform