Transcon Manager

Expeditors•Laredo, TX

15h

About The Position

The Transcon Manager manages the department and leads the team in achieving flawless operational execution, building a strong and reliable team, developing technical expertise, and driving efficiency, profitability, and growth. The role supports Expeditors’ mission and customer-service approach while ensuring the department is staffed, organized, and equipped to meet operational needs and future growth. The manager oversees service execution, performance, exceptions, process improvement, customer-specific instructions, shipment and invoice processing, SOPs, and the effective use of company systems and tools. The role also develops customer relationships and business, supports sales and account management, manages departmental financial performance and compliance, and promotes employee development, satisfaction, safety, and a culture of accountability.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field, or an equivalent combination of education and experience.
At least 4 years of experience in logistics, supply chain, or transportation operations.
At least 3 years of supervisory experience.
Proven success in business development, customer engagement, and strategic relationship management.
Strong leadership skills and ability to develop high-performing teams while prioritizing employee satisfaction.
Solid business acumen, including P&L management and commercial decision-making, with a strong focus on customer satisfaction.
Strong organizational and strategic-planning skills and ability to lead change.
Excellent analytical, project-management, process-improvement, and problem-solving capabilities.
Strong influencing, interpersonal, and communication skills, including written, verbal, and presentation abilities.
Advanced proficiency in Microsoft Office applications and business systems.
Process-oriented approach and commitment to continuous improvement.
Results-driven track record of meeting and exceeding performance targets.
Excellent negotiation skills and ability to build long-term partnerships.
Fluency in English and Spanish.

Nice To Haves

At least 2 years of experience in domestic transportation.
At least 1 year of Operations Manager experience.

Responsibilities

Monitor key people, operational, financial, and customer metrics and drive performance against department goals.
Manage staffing, department structure, capacity, resources, and tools; interview regularly and plan for future growth and volume changes.
Model and teach the company’s culture, mission, goals, and management expectations; support employee satisfaction initiatives.
Develop team members through regular engagement, check-ins, performance reviews, feedback, coaching, mentoring, and career development.
Set and monitor department goals and the department TBP; own personal development goals and build healthy cross-functional relationships.
Oversee service execution, performance monitoring, root-cause resolution, and exception management.
Map department processes and improve efficiency, cycle times, service quality, productivity, and margins.
Ensure client-specific instructions are understood and customer SOPs are current.
Ensure proper and timely use of Expeditors systems and tools, including ETMS, CRM, and Transcon workflow; ensure files are correctly logged and correspondence is handled professionally and promptly.
Build relationships with customers and service providers; manage the service provider program and evaluate provider performance.
Keep current on regulatory and company-offering changes and educate staff; escalate issues to the Department Manager and Branch Operations Manager when needed.
Develop business-development strategies, grow existing customer revenue, and participate in sales, customer retention, account management, and development of new customer relationships.
Drive the product pipeline and net revenue growth; support operations, T&I, and account management teams with customer transitions and implementation.
Respond promptly to proposals, quotations, and information requests with competitive pricing appropriate to the requested service.
Participate in customer visits and calls, document activity in CRM, and prepare customer presentations and updates.
Collaborate with corridor business development and sales teams.
Comply with company policies, including credit policy; review daily branch revenue reports and correct errors promptly.
Ensure files are billed correctly and on time; review monthly department P&L and manage profitability at customer and file levels.
Manage billed-not-paid and paid-not-billed items, support resolution of accounts receivable issues, and communicate with customers about late payments or invoice discrepancies.
Participate in annual budget preparation and manage efforts to meet the budget.
Ensure compliance with finance policies, including invoicing, revenue recognition, accounting, and credit requirements.
Ensure adherence to applicable Transcon and transportation regulations; communicate requirements and promote integrity and accountability.
Immediately inform the Branch Health and Safety representative of unsafe workplace conditions, incidents, or accidents.
Achieve department targets that include operational excellence, employee development and training, revenue and shipment growth, customer retention and loyalty, receivables within terms, and expense control.