Transcon Manager

Expeditors•Laredo, TX

12h

About The Position

The Transcon Manager manages the department and leads the team to achieve flawless operational execution, build a strong and reliable team infrastructure, develop technical expertise and promotable personnel, and drive efficiency, profitability, and growth. The role supports the company’s vision and mission and delivers on commitments to employees and customers. The manager oversees people, operational, financial, customer, administrative, and compliance performance. This includes monitoring department metrics, developing employees, ensuring adequate staffing and resources, improving processes and service quality, growing revenue and customer relationships, managing department profitability, and ensuring compliance with company policies and transportation regulations. The role also manages service execution across the Transcon department, including performance and exception management, process and system optimization, customer-specific procedures, service-provider relationships, sales and business development support, budgeting, invoicing, accounts receivable, and workplace health and safety notifications.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field, or an equivalent combination of education and experience.
At least 4 years of experience in logistics, supply chain, or transportation operations.
At least 3 years of supervisory experience.
Proven success in business development, customer engagement, and strategic relationship management.
Strong leadership skills and ability to develop high-performing teams while prioritizing employee satisfaction.
Business acumen, including P&L management and commercial decision-making, with a strong customer-satisfaction focus.
Strong organizational and strategic-planning skills, including change leadership.
Analytical, project-management, process-improvement, and problem-solving capabilities.
Strong influencing, interpersonal, and communication skills, including written, verbal, and presentation abilities.
Advanced proficiency in Microsoft Office applications and business systems.
Process-oriented mindset and commitment to continuous improvement.
Results-driven approach and track record of meeting or exceeding performance targets.
Negotiation skills and ability to build long-term partnerships.
Fluency in English and Spanish.

Nice To Haves

At least 2 years of experience in domestic transportation.
At least 1 year of Operations Manager experience.

Responsibilities

Monitor department metrics and drive performance across people, operational excellence, finance, and customer outcomes.
Provide timely performance reviews, regular one-to-one meetings, training oversight, coaching, mentoring, and career development support for team members.
Ensure the department is properly staffed, structured, organized, and equipped; manage capacity and resource needs.
Promote the company’s culture, mission, goals, employee satisfaction initiatives, and a servant-leadership approach.
Set, execute, and update department goals and the department TBP, monitoring progress and supporting continuous improvement.
Develop personal development goals and maintain healthy cross-functional relationships and a cohesive work environment.
Ensure company controls, policies, procedures, and processes are understood and followed.
Oversee service execution, daily and periodic performance monitoring, self-assessments, root-cause resolution, and exception management.
Map and improve department processes to increase efficiency, customer service, cycle-time performance, and margins.
Optimize systems and tools and ensure proper use of Expeditors systems, including ETMS, CRM, and Transcon workflow tools.
Ensure customer-specific instructions are followed, customer SOPs are maintained, shipment and invoice processing is accurate, and files are logged correctly and on time.
Ensure business-unit correspondence is handled professionally and promptly.
Build and maintain relationships with customers and service providers; manage the service-provider program and evaluate providers as needed.
Keep current on regulatory and company-offering changes and educate staff; escalate issues to the Department Manager and Branch Operations Manager when needed.
Define business-development strategy and support customer revenue growth, sales, customer retention, account management, and global relationship development.
Support operations, T&I, project management, and account-management teams in understanding, transitioning, and implementing customer requirements.
Respond promptly to proposals, quotations, and information requests with competitive pricing aligned to the service scope.
Participate in customer visits and calls, document them in CRM, prepare customer presentations and updates, and collaborate with corridor business development and sales teams.
Comply with credit and other finance policies; monitor daily branch revenue reports and correct errors promptly.
Ensure files are billed accurately and on time; review department P&L and manage profitability at customer and file levels.
Manage billed-not-paid and paid-not-billed items and support resolution of customer accounts receivable issues and invoice discrepancies.
Participate in annual budget preparation and manage efforts toward meeting the budget.
Ensure compliance with finance policies, including timely invoicing, revenue recognition, accounting requirements, and credit policies.
Ensure adherence to applicable Transcon and transportation regulations; model integrity, communicate requirements, and promote accountability.
Notify the Branch Health and Safety representative immediately about unsafe workplace conditions, incidents, or accidents.