Transcon Agent, Inbound

Expeditors•Melrose Park, IL

1d•$20 - $28

About The Position

The Transcon Agent, Inbound supports domestic inbound operations by creating import files, maintaining shipment events and appointments, dispatching shipments, and monitoring trucks and GPS loads. The role requires accurate shipment documentation, adherence to customer procedures and company policies, timely escalation of issues, and achievement of KPI standards. The employee is expected to complete 52 hours of training yearly, attend branch meetings, and promote Expeditors’ cultural attributes.

Requirements

Six months to one year of related experience in domestic operations.
Excellent oral and written communication skills.
A proven history of providing exceptional customer service at all levels.
Excellent organizational and time-management skills, with a professional attitude.
Strong Microsoft Office skills, including Excel and OneNote.

Nice To Haves

Operations or industry knowledge.
A positive attitude and background reflected in compliments from customers and coworkers.

Responsibilities

Create import files.
Use the Transcon DDL workflow and other tools to ensure shipments have the proper events in their files.
Request appointments for shipments delivering to consignees that require one, and update appointments once confirmed.
Update expected delivery dates for shipments that do not require appointments, based on arrival.
Dispatch shipments promptly based on arrival and appointment.
Monitor GPS loads and trucks.
Ensure all paperwork, seals, and GPS units are assigned before GPS shipments are picked up.
Ensure all HAWBs and shipments are loaded onto the correct trucks.
Follow customer procedures outlined in DLSOPS.
Escalate problems to management when necessary.
Follow company policies and regulations with integrity.
Meet KPI standards in accordance with company procedures.
Complete 52 hours of training yearly and attend branch meetings.
Promote the company’s cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.