Transactions Supervisor

JPMorgan Chase & Co.•Fort Worth, TX

13d•Onsite

About The Position

As a Transactions Supervisor in the Title Management and Document Services team, you will lead and coach a team responsible for processing vehicle titles and supporting sworn document services, dealer monitoring support, and title research. You will set daily priorities, remove roadblocks, and drive consistent quality and productivity. You will collaborate across internal teams and external partners to resolve complex requests and improve end-to-end outcomes. You will foster a culture of accountability, inclusion, and continuous improvement while delivering a strong customer experience.

Requirements

Demonstrated people leadership experience with the ability to motivate and develop a team
Experience managing operational workflows with strong attention to detail and quality
Strong written and verbal communication skills and the ability to build effective working relationships
Customer-focused mindset and experience handling escalations or complex requests
Strong analytical skills with the ability to use data to identify issues and drive improvements
Experience creating or maintaining process documentation and operating procedures
Proficiency in Microsoft Excel, Word, and PowerPoint
Ability to prioritize work in a fast-paced environment and manage shifting demands
Willingness and ability to work a shifting schedule within defined business hours

Nice To Haves

Experience in vehicle title processing, automotive operations, or related servicing environments
Familiarity with auto lending servicing processes and supporting systems
Bachelor’s degree (BA or BS)

Responsibilities

Supervise and coach a team of transaction specialists to ensure accurate, timely processing of transactions
Oversee title processing operations by setting daily production goals, delegating work, and evaluating performance
Lead a team of 16+ employees, providing regular feedback, coaching, and performance support
Resolve complex issues by working with customers, dealers, vendors, municipalities, and internal partners
Monitor work queues to meet service level expectations while adhering to legal, compliance, and risk requirements
Identify opportunities to streamline processes and implement procedural improvements, including automation where applicable
Run team huddles and daily management routines that support engagement, prioritization, and issue resolution
Create and deliver development plans, performance discussions, and annual reviews for team members
Participate in projects that enhance operational effectiveness and improve customer experience
Review performance data to identify root causes, address defects, and prevent repeat issues
Support and mentor junior team members to build capability and consistency across the team