Transactions Supervisor / 1st Shift

JPMorganChase • South Burlington, VT

7d

About The Position

The Transactions Supervisor leads a team responsible for daily processing of document transactions and extracting checks and remittances. The operation helps customers accept traditional paper-based payments by capturing payment information with technology services and transferring it to output files for accounts receivable updates. The role supports faster and more accurate deposits of mailed checks and timely posting of payment information so customers can update account records.

The supervisor manages entry-level and front-line employees, builds collaborative and engaged teams, and promotes accuracy, productivity, and a strong customer experience. The role also uses a basic understanding of innovation, market products, artificial intelligence, and automation to identify ways to improve transaction processes.

The work schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., and may change. Non-traditional or additional hours may be required as business needs arise. The position requires a government security clearance, including Public Trust clearance. Employment is contingent on meeting government security and clearance requirements, including a comprehensive background screening. The role supports U.S. federal government contracts requiring U.S. citizenship or lawful permanent status.

Requirements

• Intermediate knowledge of remittance processing or equivalent operations experience, including direct or indirect leadership of front-line teams working toward business priorities and objectives.
• Ability to build, manage, and motivate teams to meet operational objectives and goals for production, quality, and customer experience.
• Ability to plan, organize, and assign team work, applying critical thinking to decisions involving competing priorities or deadlines.
• Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes.
• Leadership capabilities in planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence.
• Ability to meet government security and Public Trust clearance requirements, including comprehensive background screening.
• U.S. citizenship or lawful permanent status, as required for the supported U.S. federal government contracts.
• Ability to meet physical requirements that include sitting, standing, lifting up to 50 pounds, and walking.
• Availability to work non-traditional or additional hours as business needs arise; the schedule may change.

Responsibilities

• Supervise and coach transaction specialists to ensure efficient processing of document transactions and extraction of checks and remittances.
• Oversee remittance processing operations by setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
• Resolve operational issues and escalate process delays to management while fostering a collaborative and engaged team environment.
• Review data to identify and resolve procedural issues, ensure compliance with guidelines, and assist junior team members.
• Manage or participate in projects to enhance operations and customer experience, using knowledge of artificial intelligence and automation.
• Coach, train, and mentor team members to develop leadership and operational talent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed