Transactions Supervisor / Weekend Shift

JPMorganChase • South Burlington, VT

7d

About The Position

As a Transactions Supervisor within JPMorganChase, you will supervise a team responsible for daily processing of document transactions and extracting checks and remittances. The operation enables customers to accept traditional paper-based payments by capturing information with technology services and transferring it to an output file for accounts receivable updating. Its objectives are to deposit mailed checks into billers’ accounts quickly and accurately and to expedite the posting of payment information so customers can update their account records.

You will lead and coach entry-level and front-line employees to build high-performing, collaborative, and engaged teams. You will use your understanding of innovation, market products, artificial intelligence, and automation to improve transaction processes and the customer experience. The role is scheduled for Saturday through Tuesday, 7:00 a.m. to 5:30 p.m., with a 10% shift differential. The schedule may change, and the role may require non-traditional or additional hours as business needs arise.

This position supports U.S. Federal government contracts and requires U.S. citizenship or lawful permanent status, as well as a government security clearance, including Public Trust clearance. Employment is contingent on successfully completing the required background screening and obtaining clearance. Screening may include fingerprinting, credit and criminal record checks, verification of employment and educational history, proof of citizenship, tax filing history, references, information about relatives, seven-year travel and residence histories, and a government interview and favorable investigation. Failure to maintain the clearance after hire may result in termination. Physical requirements include sitting, standing, lifting up to 50 pounds, and walking.

Requirements

• Intermediate knowledge of remittance processing or equivalent operations experience, including directly or indirectly leading front-line teams toward business priorities and objectives.
• Ability to build, manage, and motivate empowered teams to meet operational objectives and goals, including production, quality, and customer experience.
• Ability to plan, organize, and assign team work, applying critical thinking to decisions involving competing priorities or deadlines.
• Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes.
• Leadership capabilities in planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence.
• Ability to meet the government security and Public Trust clearance requirements, including the required background screening.
• U.S. citizenship or lawful permanent status, as required for support of U.S. Federal government contracts.
• Ability to meet physical requirements that include sitting, standing, lifting up to 50 pounds, and walking.
• Availability to work the stated schedule and, as business needs arise, non-traditional or additional hours; the schedule may be subject to change.

Responsibilities

• Supervise and coach transaction specialists to ensure efficient processing of document transactions and extraction of checks and remittances.
• Oversee remittance processing operations by setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
• Resolve operational issues and escalate process delays to management while fostering a collaborative and engaged team environment.
• Review data to identify and resolve procedural issues, ensure compliance with guidelines, and assist junior team members.
• Manage or participate in projects intended to enhance operations and customer experience, using knowledge of artificial intelligence and automation.
• Coach, train, and mentor team members to develop leadership and operational talent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed