Transactions Manager I - Receivables Operations

JPMorganChase•Fort Worth, TX

About The Position

As a Transactions Manager I in the Dallas Lockbox department, you will oversee the processing of traditional paper-based payments and invoices/forms from clients. The team captures information using technology services and transfers it to output files for accounts receivable or back-end process updates. The role supports the strategic focus of delivering excellent service and quality while leveraging the firm’s operations and technology infrastructure. You will lead full-time and part-time front-line employees, manage shift operations, monitor production and quality, and address personnel, process, facility, or technology issues. You will communicate firm-wide and operational information to the team, ensure compliance with customer and bank guidelines and internal requirements, and implement plans to improve performance and quality. The schedule is Monday through Friday, with the stated shift running Tuesday from 2:00 p.m. to 10:30 p.m. A 10% shift differential applies. Non-traditional or additional hours may be required as business needs arise, and the schedule may change.

Requirements

At least 3 years of management or leadership experience.
Advanced experience with Microsoft Office, including Outlook, Word, Excel, Access, and PowerPoint.
Exceptional written and verbal communication skills.
Strong planning and organization, motivation, problem-solving and conflict-resolution, analytical, team-building, and interpersonal skills.
Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
Ability to lead, direct, connect with, and remain accessible to staff and direct reports.
Ability to coordinate and organize work while managing multiple deadline-driven processes.
Demonstrated ability to multitask and balance numerous activities simultaneously.
Results-oriented approach, with an interest in improving processes, productivity, culture, and cost.
Ability to work non-traditional or additional hours as business needs arise; schedule may be subject to change.

Responsibilities

Lead a team of full-time and part-time front-line employees.
Set daily production goals based on productivity targets, budget, and available resources.
Monitor team output and manage assigned personnel to meet throughput goals.
Manage shift operations, including personnel, process delays, breakdowns, and obstacles to production or quality.
Exercise sound leadership judgment and timely escalation of personnel, facility, technology, or process concerns.
Ensure compliance with customer and bank guidelines, policies, and procedures related to operations, internal audit, security, required training, and general management practices.
Communicate effectively with the team in writing and verbally, translating complex information into clear messages tailored to the audience.
Track team performance and implement action plans to improve performance and maintain high quality.