Transactions Manager I - Receivables Operations

JPMorgan Chase & Co. • Fort Worth, TX

9d

About The Position

As a Transactions Manager I in the Dallas Lockbox department, you will oversee the processing of traditional paper-based payments and invoices/forms from clients. The department captures information using technology services and transfers it to output files for accounts receivable or back-end process updates. The strategic focus is to deliver exceptional customer service and quality while leveraging the firm's operations and technology infrastructure.

You will lead full- and part-time frontline employees, oversee shift operations, monitor production and quality, and ensure compliance with customer and bank guidelines, policies, procedures, audit and security requirements, and training. The role includes communicating firm-wide and operational information to employees, tracking team performance, and implementing plans to improve performance and quality.

The stated schedule is Monday through Friday, with a shift listed as Tuesday 2:00 p.m. to 10:30 p.m. The schedule may change, and the position may require non-traditional or additional hours as business needs arise. A 10% shift differential is stated.

Requirements

• At least 3 years of management or leadership experience.
• Advanced experience with Microsoft Office, including Outlook, Word, Excel, Access, and PowerPoint.
• Exceptional written and verbal communication skills.
• Strong planning and organization, motivation, problem-solving and conflict-resolution, analytical, team-building, and interpersonal skills.
• Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
• Ability to lead, direct, connect with, and remain accessible to staff and direct reports.
• Ability to coordinate and organize work while meeting and handling multiple deadline-driven processes.
• Demonstrated ability to multitask and balance numerous activities simultaneously.
• Results-oriented approach, with a focus on improving processes, productivity, culture, and cost.

Responsibilities

• Lead a team of full- and part-time frontline employees.
• Establish daily production goals based on productivity targets, budget, and resources; monitor team output and manage assigned personnel to achieve throughput goals.
• Manage shift operations, including personnel, process delays and breakdowns, and obstacles to production or quality.
• Exercise sound leadership judgment and escalate personnel, facility, technology, or process concerns promptly and appropriately.
• Ensure employees follow customer and bank guidelines, policies, and procedures relating to operations, internal audit and security, required training, and general management practices.
• Communicate with the team verbally and in writing, conveying firm-wide and individual information and tailoring complex information into clear messages for different audiences.
• Track team performance and implement action plans to improve performance and maintain high quality.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed