Transaction Processing Associate IV – Mailroom (Team Lead)

Conduent Federal Solutions, LLC•London, KY

2d•Onsite

About The Position

The individual who fills this position will be responsible for leading, performing and supporting operational tasks within Transaction Processing, providing administrative support by performing analytical tasks related to the processes and standards of the department. This position is responsible for maintaining essential data and documentation. As a Transaction Processing Associate IV, you will be responsible for monitoring transactions to ensure compliance with performance standards, developing and implementing key process improvements, and assisting in the development of systematic approaches for assuring high-quality services. You will partner with operational team leaders, collaborating and calibrating areas of opportunity that have been identified. You will assess associate performance and deliver coaching and feedback based on findings, and assist with the development of training, Quality Assurance (QA) processes and process improvement. You will interact with work leaders, supervisors, and managers, provide feedback and coaching to transaction processing personnel on errors created, and support in creating and reviewing documented procedures (SOP) Standard Operating Procedures with operations. Additionally, you will detect, analyze and report fraudulent activities, and conceptualize, develop, and deliver training modules on process knowledge, auditing techniques, and quality tools. Other duties as assigned.

Requirements

Have a High School Diploma or an equivalent level of education
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Be able to successfully pass a criminal background check and drug test
Obtain and maintain a Department of Labor Security Clearance
Exceptional attention to detail
Strong analytical and problem-solving skills
Process development and documentation skills
Exceptional time management abilities
Excellent communication skills
Capability to handle multiple tasks simultaneously

Responsibilities

Monitors transactions to ensure compliance with performance standards.
Develop and implement key process improvements.
Assist in the development of systematic approaches for assuring high-quality services.
Partners with operational team leaders, collaborating and calibrating areas of opportunity that have been identified.
Assesses associate performance and delivers coaching and feedback based on findings.
Assists with development of training, Quality Assurance (QA) processes and process improvement.
Interacts with work leaders, supervisors, and managers.
Provides feedback and coaching to transaction processing personnel on errors created.
Provides support in creating and reviewing documented procedures (SOP) Standard Operating Procedures with operations.
Detects, analyzes and reports fraudulent activities.
Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
Other duties as assigned.