Lead Mailroom Associate

SPS•Santa Clara, CA

2d•Onsite

About The Position

Lead Workplace Operations Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Typical Working Hours: Mondays to Fridays; 8AM - 5PM / 9AM - 6PM (Tentative) If you're an experienced mailroom professional with leadership skills and a passion for delivering exceptional service, this role is for you. As a Lead Mailroom Associate, you'll oversee daily mailroom operations while ensuring efficient mail, shipping, and workplace support services. You'll serve as the primary resource for office services, helping maintain seamless business operations and an outstanding client experience. Why This Role Matters Behind every productive workplace is an efficient operation. By leading mailroom services, coordinating shipments, and supporting workplace operations, you'll help ensure employees and clients receive timely, accurate, and professional service every day.

Requirements

High school diploma or equivalent required
2+ years of experience in mailroom, shipping/receiving, office services, or related operations, including at least 1 year in a lead or supervisory role preferred
Strong communication, customer service, and organizational skills
Excellent time management and ability to manage multiple priorities
Proficiency with Microsoft Office and mailroom-related systems and equipment
Working knowledge of shipping/receiving procedures, packing methods, and chain-of-custody practices
Sound judgment when handling confidential or sensitive materials
Ability to work independently while leading daily operations
Professional, dependable, and committed to following company policies and procedures
Must be willing to obtain an onsite Basic Hazardous Materials (HazMat) Certification for lithium battery package handling. Training and certification are fully provided by SPS/client.

Nice To Haves

at least 1 year in a lead or supervisory role preferred

Responsibilities

Oversee daily mailroom operations and ensure timely, accurate service delivery
Receive, sort, distribute, and process incoming and outgoing mail and packages
Coordinate shipments through USPS, UPS, FedEx, and other courier services
Track deliveries, maintain shipping records, and respond to mail and package inquiries
Notify employees of incoming deliveries and ensure secure handling of confidential materials
Maintain a clean, organized, and efficient mailroom environment
Follow shipping, safety, and chain-of-custody procedures
Operate and maintain mailroom equipment, including postage meters, scanners, label printers, copiers, and multifunction devices (MFDs)
Monitor office and mailroom supply inventory and coordinate equipment service requests as needed
Provide reception coverage and assist employees, visitors, and vendors as needed
Support hospitality services by restocking pantries, assisting with conference room setups, and supporting office moves
Train and support backup personnel while assisting with additional operational needs during downtime