Mailroom Associate

Ricoh • Mansfield, MA

9d • $18 - $20 • Onsite

About The Position

The Mailroom Associate is responsible for managing incoming and outgoing mail, packages, and shipments while providing exceptional customer service in a professional office environment. This role supports daily mailroom operations, ensuring the timely and accurate distribution of mail, courier packages, and internal correspondence.

Requirements

• Requires high school diploma or GED and 1-2 years of related work experience.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite
• Requires knowledge and understanding of shipping/receiving procedures.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem solving skills.
• Possesses excellent customer relations skills and excellent verbal communication skills.

Nice To Haves

• Experience with shipping and logistics systems.
• Knowledge of postal regulations and courier services.
• Experience in a corporate office or managed services environment.
• Basis electronics knowledge is preferred.

Responsibilities

• Receive, sort, and distribute incoming mail and packages.
• Prepare, process, and dispatch outgoing mail utilizing postage and shipping systems.
• Track and log packages using internal tracking software.
• Coordinate shipments through carriers such as FedEx, UPS, DHL, and USPS.
• Maintain accurate records of mailroom activities and package deliveries.
• Operate mail processing equipment, including postage meters, scanners, and inserters.
• Provide customer service support to employees and visitors regarding mail and shipping inquiries.
• Ensure compliance with company policies, security procedures, and shipping regulations.
• Maintain inventory of mailroom supplies and submit replenishment requests as needed.
• Maintain a clean, organized, and safe work environment.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED