Mailroom Associate

Camelot Services•Austin, TX

21h•Onsite

About The Position

Camelot is looking for a Mailroom Associate. The Business Services team for our client is dedicated to customer service and hospitality by providing all employees and clients with an exceptional overall experience from the moment they enter our clients building. This position will be responsible for overseeing all mailroom operations, alongside team member(s).

Requirements

Experience using FedEx Ship Manager required
Experience operating and maintaining mail machines required
One to two years of mailroom or related experience required
Excellent communication skills, both verbal and written
Exceptional customer service skills, ability to read people and understand privacy/boundaries
Detail oriented and organized
Able to maintain discretion and uphold guidelines related private information
Able to work equally well in a team environment and independently
Self-starter, capable of managing multiple projects and meeting deadlines
Proficient in Microsoft Office (Word, Excel, Outlook) with the ability to learn new programs as needed
Ability to work on feet and lift 75+ lbs., solo or with team lift

Nice To Haves

Degree preferred

Responsibilities

Interact with every department within our clients’ buildings daily, always maintaining a professional, courteous, and “can-do” demeanor
Complete tasks in a timely and efficient manner with a calm approach but swift execution – all tasks to be completed the same day they are requested unless otherwise approved by Management
Effectively communicate any questions, concerns, or issues immediately to Management, always placing the needs of your fellow co-workers are the forefront
Follow up via email or other internal communication method after tasks have been completed
Ability and desire to work in tandem with a counterpart in the mailroom to deliver the highest level and quality of service for all tasks
Ability and desire to work alongside other client Business Services Associates and help support completion of tasks as the need arises
Maintain organization and fully stock copy rooms on each floor of the buildings with office supplies, maintain stock of commonly used items inside the mailroom, request ordering when appropriate to ensure items do not run out of stock
Coordinate with internal departments for pickup/delivery of conference, marketing materials, interoffice mail, outgoing packages, etc.
Compose professional and courteous email responses when tasks are directed to you, learning and adapting to verbiage guidelines set forth by Client
Prepare and distribute mass mailings for internal departments on a quarterly basis
Coordinate with internal departments for the storage or delivery of archive documents
Assist with desk clean outs, moves and preparing desks for newly onboarded employees, working closely with our clients HR and Business Services Managers
Log incoming mail and packages prior to delivery throughout the buildings
Using ship management software applications, prepare outgoing shipments as per user requirements – primarily FedEX and USPS
Manage invoices for international commodity shipments via FedEx
Troubleshoot international shipments held in customs as needed, working alongside designated shipping representatives + Client contacts
Ensure timely delivery of all shipping requests + relay proper communication related to tracking information in a timely and professional manner
Maintain postage equipment by performing minor repairs and notifying vendors as problems arise
Uphold building and operational security processes and procedures
Serve as a building representative for life safety and evacuation procedures
Other duties/tasks as assigned by the Client and/or Camelot Management