Training & Workforce Development Manager, One MHS

Amazon • Nashville, TN

1d

About The Position

The Training & Workforce Development Manager will design, build, and scale the
technician training program that prepares installation teams for field
deployment across conveyor, sortation, and robotic material handling systems.

This role owns the full training lifecycle: program design, content development,
training center operations, technician certification. The right candidate brings
hands-on technical knowledge of MHE systems (conveyors, sorters, drives, motors,
PLC-controlled equipment) and can translate that knowledge into structured
training curricula, skills matrices, and certification standards. This is not a
role that manages training from a distance. It requires someone who understands
torque specifications, belt tensioning, motor alignment, electrical termination, and conveyor installation sequences well enough to evaluate whether training
content is technically accurate and field-ready.

This role will stand up three training center(s) and build pre-certification
requirements that ensure qualified technicians deploy to job sites.

Requirements

• 5+ years of Microsoft Office products and applications experience
• 5+ years of directly managing and being responsible for multiple large projects experience
• Bachelor's degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering, or 2+ years of Amazon RME (BB/3P) Full Time Exempt experience
• Experience and strong technical background in relevant fields of automated or non-automated material handling equipment

Nice To Haves

• Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
• Experience in Lean Management, Six Sigma and other operations engineer tools
• 5+ years of maintenance or engineering experience

Responsibilities

• Design and build the technician training program for MHE installation, covering mechanical, electrical, and controls disciplines
• Coordinate the buildout and operations of training centers
• Develop and manage the technician certification program and skills matrix, ensuring all technicians are validated against defined competency standards prior to field deployment
• Procure and stage training equipment and dedicated conveyor/equipment assets that replicate real installation conditions for hands-on pre-certification training
• Create and maintain training content in Amazon's Learn tool, including equipment-specific modules for conveyor, sortation, and robotic material handling systems.
• Track training completion and certification status across all personnel, providing deployment readiness data to program leadership
• Build and manage the new hire onboarding process, integrating safety training requirements into the technician pipeline
• Coordinate with RME on post-transition handoff.
• Scale training operations to support growth of the installation team.
• Review and validate technical accuracy of all training content, ensuring alignment with OEM documentation, engineering drawings, and installation job plan standards
• Partner with the hiring pipeline and labor planning teams to align training center capacity with workforce ramp schedules

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager