Training & Tech Support Technician

LayerZero Power Systems. • Aurora, OH

8h • Onsite

About The Position

LayerZero Power Systems LLC. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

A Trainer and Tech Support Specialist serves as the bridge between complex technology and the end-user. This hybrid role involves both reactive troubleshooting and proactive education to ensure users can utilize hardware and software effectively.

Requirements

• Ability to translate complex technical jargon into simple, actionable instructions for non-technical users.
• Expertise in Windows/macOS, Microsoft 365, Active Directory, and Help Desk ticketing systems (e.g., Jira, ServiceNow).
• Skill in creating engaging curriculum and measuring training effectiveness through feedback and performance metrics.
• Previous experience in Field Service, help desk, desktop support, or training role.
• Bachelor’s degree in computer science, IT, or related field preferred; equivalent experience accepted.

Responsibilities

• Design and deliver training programs (workshops, webinars, or 1-on-1 sessions) for new hires or existing staff on new software, hardware, and cybersecurity best practices.
• Act as the first point of contact for resolving issues related to operating systems, network connectivity, and specialized business applications.
• Create and maintain internal "how-to" guides, FAQs, and video tutorials to empower user self-service.
• Perform routine updates, installations, and hardware upgrades to prevent system downtime.
• Assess employee skill gaps and software compatibility to recommend system improvements or targeted training interventions.

Benefits

• $0 cost Dental Insurance
• $0 cost Vision Insurance
• $0 cost Short Term and Long-Term Disability Insurance
• $0 cost Life Insurance with additional buy up options
• Medical Plan Choices, including one no cost medical option plus two additional buy up plan options
• $0 cost Employee Assistance Program offering confidential counseling and support services
• Employer Health Savings Account Contributions to help offset health expenses
• Retirement Plan Options with generous employer matching contributions
• Paid Parental Leave to support your growing family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree