Training Support Specialist

RailPros•Jacksonville, FL

1d•Hybrid

About The Position

RailPros is seeking a Training Support Specialist to join their Training and Media Services team. This role is crucial for supporting daily training operations through administrative, operational, and office management tasks. The specialist will be responsible for printing and shipping training badges, fulfilling product orders, and managing office supplies and resources to ensure a functional and organized workspace. This position is key to maintaining efficient workflows, supporting instructors and internal teams, and delivering excellent service to clients and partners.

Requirements

High School diploma or equivalent
3+ years in customer service
1+ years in administrative support
Strong proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook)
Effective communication with colleagues and customers
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to work independently or in a team with a “can-do” attitude
Strong organization, attention to detail, problem-solving, multitasking, and independent thinking
Alignment with RailPros values: Hungry, Humble, and Nimble

Nice To Haves

Bachelor’s degree
5+ years in customer service
5+ years in administrative support
1+ years of railroad experience
Railroad knowledge (preferred but not required)

Responsibilities

Respond to telephone calls and emails from customers, vendors, staff, and other contacts.
Address customer inquiries regarding RailPros training offerings.
Manage the instructor-led scheduling process before, during, and after training sessions.
Maintain accurate class records in LMS/Bistrainer.
Assign qualified instructors for virtual or instructor-led classroom events using Bistrainer.
Print, assemble, and ship classroom materials, as needed.
Print and ship participant badges or course completion certificates, as needed.
Manage the ordering process for office supplies to maintain adequate stock.
Coordinate RailPros conference space and manage events hosted therein.
Fulfill the responsibilities of the Training Support Associate during absences.
Perform other duties as assigned to meet business needs.

Benefits

Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee-to-family coverage.
Legal ID, Shield ID, Pet Insurance.
Life & Disability Insurance: Employer-paid with additional voluntary options available.
Retirement Savings: 401(k) plan with employer match.
Paid Time Off (PTO): Generous paid time off.
Wellness Programs: Access to various wellness initiatives and resources.
Discount Programs: Exclusive discounts on products and services.
Company Merchandise Allowance: Company-funded allowance for our online store.
Health Savings Accounts (HSA): With employer match.
Health Reimbursement Arrangement (HRA): Employer-funded.
Flexible Spending Accounts (FSA): For dependent care expenses.
Employee Assistance Programs (EAP): Support for personal and professional challenges.
Professional Development: Opportunities for training and career growth.
Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.