Training Support Specialist - Information Technology - Dallas

Winstead•Dallas, TX

About The Position

The Training Support Specialist delivers and measures technology training for firm staff and attorneys. The role provides hands-on instruction through live in-person and virtual sessions, webinars, workshops, one-on-one or small-group training, and new-hire onboarding. It develops and maintains written and video learning materials and supports firm-wide technology adoption, onboarding, and process improvement by measuring training effectiveness and recommending improvements. The position also researches emerging legal technology, platforms, AI tools, and workflow innovations; anticipates technology changes that may affect the firm; and turns findings into preparatory training content and roadmaps. It supports attorneys on special projects by providing technology guidance, research, customized training, and reference materials. The role maintains training courses and records in the LMS and collaborates with the Training Coordinator, other trainers, subject matter experts, firm leadership, and practice group heads to provide consistent training aligned with firm needs. The position operates in a professional office environment and may require occasional flexible hours and travel to accommodate training schedules and firm needs.

Requirements

2–4+ years of experience in a training, instructional, or education-focused role; legal or professional services experience is preferred.
Demonstrated experience delivering virtual and live training sessions.
Strong written communication skills and experience creating training documentation and instructional materials.
Ability to create and present training for audiences with a wide range of technical skill levels.
Strong organizational skills and ability to manage multiple training assignments simultaneously.
High technical aptitude and ability to quickly learn new applications and systems.
Creative thinking and ability to anticipate organizational needs and develop proactive solutions.
Excellent interpersonal skills and a collaborative, service-oriented approach.

Nice To Haves

Experience with legal technology platforms, such as document management systems, Microsoft 365, or legal applications.
Understanding of adult learning principles and effective training techniques.
Experience creating or editing training videos using Filmora, Adobe Captivate, or similar tools.
Familiarity with LMS platforms and basic training metrics.
Experience working alongside attorneys or within a legal team on project-based work.
Ability to research and evaluate emerging technology tools and translate findings into training strategy.
Familiarity with AI-powered legal tools and the evolving legal technology landscape.

Responsibilities

Conduct virtual and in-person training sessions for staff, attorneys, and new hires.
Facilitate live webinars and workshops focused on firm technology and workflows.
Provide one-on-one or small-group training to reinforce learning.
Adjust training delivery style and pace to suit different learner audiences.
Create and maintain user guides, quick-reference materials, job aids, instructional videos, and recorded training sessions.
Keep training materials accurate, current, and aligned with firm standards and technology changes.
Collaborate with subject matter experts to make technical concepts accessible to users.
Monitor emerging legal technology trends, tools, and industry developments.
Anticipate technology changes affecting the firm and prepare training content in advance.
Research and evaluate platforms, AI tools, and workflow innovations relevant to legal practice.
Translate technology forecasts into training roadmaps and present findings and recommendations to firm leadership.
Collaborate with attorneys on special projects requiring technology guidance, research, or training support.
Help attorneys identify and use technology tools to improve workflow efficiency and case management.
Develop training and reference materials tailored to practice groups or specific projects.
Coordinate with firm leadership and practice group heads to align training priorities with initiatives.
Track training attendance and completion in the LMS; upload, update, and maintain courses and materials; and assist with participation and completion reporting.
Collaborate with other trainers to maintain consistent training quality and messaging.
Participate in planning discussions for software rollouts and technology changes.
Provide feedback on training effectiveness and recommend improvements to content or delivery.
Adapt training materials to evolving business and technology needs.