Training Support Specialist - Information Technology - Dallas

Winstead PC•Dallas, TX

About The Position

The Training Support Specialist delivers and measures high-quality technology training for firm staff and attorneys. The role provides hands-on instruction, develops clear training materials, and supports firm-wide adoption of technology and processes. Training activities include live sessions, webinars, one-on-one and small-group instruction, and new-hire onboarding. The position works to improve onboarding speed to competency, measure training effectiveness, and recommend improvements. The specialist partners with attorneys on special projects, providing technology guidance, research, training, and customized materials. The role also monitors emerging legal technology trends, evaluates relevant tools and workflow innovations, and develops forward-looking training materials and roadmaps to prepare the firm for anticipated changes. The position creates and maintains written and video documentation and works with the Training Coordinator, other trainers, subject matter experts, firm leadership, and practice group heads to provide consistent, practical training aligned with firm needs. It also supports the learning management system by maintaining courses and materials and tracking participation and completion. The role operates in a professional office environment and may require occasional flexible hours and travel to accommodate training schedules and firm needs.

Requirements

2–4+ years of experience in a training, instructional, or education-focused role; legal or professional services experience is preferred.
Demonstrated experience delivering virtual and live training sessions.
Strong written communication skills and experience creating training documentation and instructional materials.
Ability to create and present training for people with a wide range of technical skill levels.
Strong organizational skills and ability to manage multiple training assignments simultaneously.
High technical aptitude and ability to quickly learn new applications and systems.
Creative thinking and ability to anticipate organizational needs and develop proactive solutions.
Excellent interpersonal skills and a collaborative, service-oriented approach.

Nice To Haves

Experience with legal technology platforms, such as document management systems, Microsoft 365, or legal applications.
Understanding of adult learning principles and effective training techniques.
Experience creating or editing training videos using Filmora, Adobe Captivate, or similar tools.
Familiarity with LMS platforms and basic training metrics.
Experience working alongside attorneys or within a legal team on project-based work.
Ability to research and evaluate emerging technology tools and translate findings into training strategy.
Familiarity with AI-powered legal tools and the evolving legal technology landscape.

Responsibilities

Conduct virtual and in-person training sessions for staff, attorneys, and new hires.
Facilitate live webinars and workshops focused on firm technology and workflows.
Provide one-on-one or small-group training to reinforce learning.
Adjust training style and pace for audiences with different learning needs and technical skill levels.
Create and maintain user guides, quick-reference materials, job aids, instructional videos, and recorded training sessions.
Keep training materials accurate, current, and aligned with firm standards and technology changes.
Collaborate with subject matter experts to translate technical concepts into user-friendly content.
Monitor emerging legal technology trends, tools, and industry developments.
Anticipate technology changes affecting the firm and develop preparatory training content.
Research and evaluate platforms, AI tools, and workflow innovations relevant to legal practice.
Translate technology forecasts into actionable training roadmaps and present findings and recommendations to firm leadership.
Collaborate with attorneys on special projects requiring technology guidance, research, or training support.
Help attorneys identify and use technology tools to improve workflow efficiency and case management.
Develop customized training and reference materials for specific practice groups or projects.
Coordinate with firm leadership and practice group heads to align training priorities with active initiatives.
Track training attendance and completion in the LMS.
Upload, update, and maintain training courses and materials in the LMS, and assist with participation and completion reporting.
Collaborate with other trainers to maintain consistent training quality and messaging.
Participate in planning discussions for software rollouts and technology changes.
Provide feedback on training effectiveness and recommend improvements to content or delivery.
Adapt training materials to changing business and technology needs.