Training Support Specialist

RailPros•Jacksonville, FL

22h•Onsite

About The Position

The Training Support Specialist plays a key role in supporting the Training and Media Services team through a wide range of administrative, operational, and office management tasks. This position is responsible for accurately printing and shipping badges for RailPros online training courses, fulfilling physical product orders, and supporting daily training operations to ensure smooth and efficient service delivery. In addition, this role provides office management support by helping maintain an organized, functional workspace, coordinating supplies and resources, and supporting general office operations. Responsibilities also include managing incoming and outgoing mail and providing administrative support across the team. This role is essential in maintaining efficient workflows, supporting instructors and internal teams, and delivering a high level of service to both clients and partners.

Requirements

Effective communication with colleagues and customers
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to work independently or in a team with a “can-do” attitude
Strong organization, attention to detail, problem-solving, multitasking, and independent thinking
Alignment with RailPros values: Hungry, Humble, and Nimble
High School diploma or equivalent
3+ years in customer service
1+ years in administrative support
Strong proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook)

Nice To Haves

Railroad knowledge (preferred but not required)
Bachelor’s degree
5+ years in customer service
5+ years in administrative support
1+ years of railroad experience

Responsibilities

Respond to telephone calls and emails from customers, vendors, staff, and other contacts
Address customer inquiries regarding RailPros training offerings
Manage the instructor-led scheduling process before, during, and after training sessions
Maintain accurate class records in LMS/Bistrainer
Assign qualified instructors for virtual or instructor-led classroom events using Bistrainer
Print, assemble, and ship classroom materials, as needed
Print and ship participant badges or course completion certificates, as needed
Manage the ordering process for office supplies to maintain adequate stock
Coordinate RailPros conference space and manage events hosted therein
Fulfill the responsibilities of the Training Support Associate during absences
Perform other duties as assigned to meet business needs

Benefits

Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee-to-family coverage.
Legal ID, Shield ID, Pet Insurance.
Life & Disability Insurance: Employer-paid with additional voluntary options available.
Retirement Savings: 401(k) plan with employer match.
Paid Time Off (PTO): Generous paid time off.
Wellness Programs: Access to various wellness initiatives and resources.
Discount Programs: Exclusive discounts on products and services.
Company Merchandise Allowance: Company-funded allowance for our online store.
Health Savings Accounts (HSA): With employer match.
Health Reimbursement Arrangement (HRA): Employer-funded.
Flexible Spending Accounts (FSA): For dependent care expenses.
Employee Assistance Programs (EAP): Support for personal and professional challenges.
Professional Development: Opportunities for training and career growth.
Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.