Training Support Coordinator

Osmose Utilities Services•Buffalo, NY

2d•Onsite

About The Position

Osmose Utilities is currently seeking a Training & Support Coordinator who will lead training and assist with support of new hires and existing employees. Specific responsibilities will vary based on the assignment(s) provided by the Supervisor – Delivery Systems. Projects assigned will involve working on a range of services and functions.

Requirements

Solid understanding of the concepts of databases
Ability to learn processes, procedures and software independently and quickly
Ability to handle multiple projects simultaneously
Proficiency in Microsoft computer software to include Access, Excel and Word.
Excellent interpersonal skills with a professionally aggressive work style.
Excellent written and verbal communication skills.
Highly organized and detail oriented.
Embrace core values of the Company.
Commitment to supporting all Company policies.
Willingness to work varied hours whenever necessary to achieve the desired results.
Ability to travel up to 5% as requested.

Nice To Haves

Experience using Production Portal is a plus but not required
3 or more year years working in a business environment is a plus but not required.

Responsibilities

New employee training on production tools and processes.
Training existing employees on various tools and Delivery processes and procedures.
Create new documentation and Training classes.
Maintain existing documentation.
Coordination of system support meetings and Q&A sessions.
Provide second level systems support and troubleshooting on data processing issues.
Triage second level support issues and escalate as needed.
Provide technical assistance to the Buffalo Project Delivery Group relative to project setups, data processing, customer deliverables and invoices.
Review existing processes and systems for effectiveness and efficiency. This includes documenting steps to reproduce automated and manual processes.
Review and evaluate existing processes for effectiveness and efficiency and identify opportunities for improvement.
Adhere to quality assurance standards.
Follow standard procedures, and processes including the use of required checklists.
Contribute to other projects and plans, not specifically noted above, to achieve the goals of the Company.