Training Specialist

Sante Health•Fresno, CA

1d•$19 - $27•Onsite

About The Position

Sante Health System in Fresno, CA is seeking to hire a motivated full-time Training Specialist to train new employees in areas such as front office scheduling, templating, printing encounter forms/receipts, insurance billing, payment posting, collections, balancing and daily close on NextGen Practice Management software, and other office procedures. This position is responsible for delivering comprehensive training and support to new and existing staff across Business Services functions. Key areas of responsibility include, but are not limited to, front office scheduling, templating, encounter form and receipt processing, insurance billing, payment posting, collections, balancing, and daily close within the NextGen Practice Management system, as well as office procedures specific to Sante Foundation Medical Group. The position also partners with Business Services leadership and site/practice managers to provide ongoing education, perform audits, and support operational initiatives to ensure consistency, compliance, and efficiency across practices.

Requirements

High school diploma or equivalent
Medical business office experience preferred
Insurance billing
Payment posting
Coding and collections
Working knowledge of Intergy or NextGen Practice Management preferred
Front office experience preferred
Exceptional people and communication skills
Highly skilled in multi-tasking in a fast paced environment
Commitment to achieving a high level of accuracy and attention to detail
No-task-too-small approach to the work
Organized and attentive to detail
Strong communication skills
Able to train and motivate others
Quickly catches on to what needs to be done, and then jumps right in
Strong ability to plan, prioritize, and manage multiple tasks in a fast-paced environment
Excellent communication and interpersonal skills
Effective problem-solving and critical thinking abilities
Proficiency with computer systems, data entry, and office technology
High level of accuracy and attention to detail
Ability to build and maintain effective working relationships with staff and stakeholders
Strong written and verbal communication skills
Ability to work effectively with individuals of diverse backgrounds and experience levels
Demonstrated initiative and sound judgment in decision-making

Nice To Haves

Medical business office preferred
Insurance billing
Payment posting
Coding and collections
Working knowledge of Intergy or NextGen Practice Management preferred
Front office experience preferred

Responsibilities

Coordinate and facilitate onboarding and initial training for new employees
Assess employee progress and identify additional training needs
Develop, update, and maintain training materials, policies, and procedures
Assist staff in developing and enhancing job-related skills
Serve as a subject matter expert for NextGen workflows and Business Office Services processes
Provide ongoing training and support to staff and management
Identify training gaps and communicate findings to leadership
Participate in continuing education related to front office operations, billing, coding, posting, collections, and NextGen systems
Support new practice implementations, including on-site "go-live" events (which may occur evenings and weekends)
Anticipate training needs prior to go-live and provide post-implementation follow-up
Conduct on-site visits for existing practices to assess performance and identify opportunities for improvement
Maintain strict confidentiality in all aspects of the role
Adhere to all company policies and procedures
Serve as a resource for staff questions and troubleshooting
Perform additional duties as assigned in support of team and organizational goals