Training Specialist

TruPartner Credit Union • Cincinnati, OH

17h • Onsite

About The Position

TruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious full-time Training Coordinator to provide training and development support to our staff. Are you a positive person that flourishes with social interaction? Do you enjoy writing training plans, updating procedures, and speaking to individuals and groups to deliver content? Are you looking to join a team-oriented and top-industry company? If yes, keep reading!

The Training Coordinator is responsible for the implementation of learning and development programs for all staff. This person works closely with HR and department managers to onboard new staff, create content, and deliver effective training for the organization.

Requirements

• An associate's level (2yr) degree is preferred, preferably in education, learning, or development. Equivalent experience will be considered.
• Credit Union products and services, rules & regulations.
• Understanding of Credit Union operations & philosophy
• The credit union's core processing system (Symitar)
• Knowledge of and experience with various learning systems and tools.
• 1-3 years of experience in learning and development, preferably with adult learners.
• 1-3 years of experience training in banking or credit unions
• Familiar with various learning systems, including e-learning.
• Easily builds rapport with others,
• Possesses outstanding communication skills - written and verbal - for conducting trainings and developing training plans.
• Able to write effective copy, instructional text, audio, and video scripts.
• Confident, enthusiastic public speaker.
• Familiar with instructional design, including curriculum content creation.
• Professional appearance, dress, and attitude.
• Strong computer skills

Responsibilities

• Thoroughly educates staff on all credit union products and services as well as related regulations and policies.
• Designs, develops, and implements engaging and effective training resources.
• Keeps related materials up to date, including policies, procedures, and manuals.
• Prepares staff for role-specific training with department managers.
• Identifies training needs based on surveys and other skills gap analyses.
• Develops group and individual learning courses to address these gaps.
• Makes recommendations for any third-party vendors related to training.
• Coordinates and facilitates monthly all-staff meetings, semi-annual in-service days and other regular training sessions with direction from management.
• Assists departments with creating content and facilitating department meetings, morning huddles, and the like.
• Supports human resource functions related to staff development.
• Assists with initiatives related to employee engagement, diversity and inclusion, and other such programs that promote a positive company culture.
• Maintains records of training planned and completed for all volunteers and staff.
• Provides records to management to complete performance reviews.
• Provides suggestions and input for policy/procedure changes, improved member service, and/or greater account retention.
• Participates in meetings and initiatives in order to develop or modify appropriate training courses and materials.
• Stays up to date on current projects and updates content as needed.
• Coordinates with external agencies in providing training opportunities such as the Ohio Credit Union League, CUNA, and others.
• Assists departments and managers with meeting organizational needs and creating efficiencies through training and cross-training of staff.
• Communicates, instills, and shares enthusiasm for the credit union's philosophy, vision and values.
• Models the credit union's core values.
• Leads the credit union's "Celebration Committee" to support a positive company culture and instill positive morale.
• Assumes responsibility for related duties as required or assigned.

Benefits

• health, dental, vision, and prescription coverage
• Life and disability insurance are at no cost to employees
• immediate enrollment in our 401(k) plan
• free parking
• an onsite gym available 24/7
• a generous Paid Time Off (PTO) policy that includes 9 paid holidays, 24 hours/year of time off to volunteer, and 2 paid in-service days
• tuition and student loan assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees