Training Specialist

Blue Cross Blue Shield of Michigan•Lansing, MI

About The Position

This role will focus primarily on technical training (Example: billing & policy operations, Claims and Underwriting) and soft skills training (sales & customer experience). The Training Specialist delivers and facilitates training to groups, managers, external customers and/or on-the-job (one-on-one) training. Topics primarily relate to operational training, processes, procedures and technologies. The specialist provides guidance and assists in the design and development of training programs and preparation of training materials. They conduct evaluations of training and provide follow-up training to trainees as needed, and recommend training tools and formats. This role works with managers and employees to identify methods of improving employee performance.

Requirements

Bachelor’s degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field.
Five (5) years in an education or training environment which provides the necessary skills, knowledge, and abilities with demonstrated application of knowledge in the following areas: training, analytics, interpretation of data, process, procedure and workflow design, project management and user documentation.
Or, three (3) years’ experience working in workers’ compensation insurance with demonstrated public speaking, researching, and training skills and two (2) years education and training experience.
Project Management Experience is required.
Ability to travel for training for up to 20% of time.

Nice To Haves

Master's degree preferred.
Progress toward, or completion of, industry-recognized professional designation preferred.
Continuous learning required, as defined by AF Group’s learning philosophy.
Certification, or progress toward, highly preferred and encouraged.

Responsibilities

Delivers and facilitates training to groups, managers, external customers and/or on-the-job (one-on-one) training.
Provides guidance and assists in the design and development of training programs and preparation of training materials.
Conducts evaluations of training and provides follow-up training to trainees as needed.
Recommends training tools and formats.
Works with managers and employees to identify methods of improving employee performance.
Participates in the design and development of training plans/curriculum.
Project manages the implementation of training from end to end working with business SME and leaders; owning full implementation of training.
Assesses training needs using surveys, interviews, focus groups; observations, documentation review/research and consultative discussions with leaders, Business Analysts, Subject-matter experts, content development and other trainers.
Analyzes needs and translates training needs into an appropriate type of training plan working alongside content development.
Provides input into the design of training implementation plans for small to medium-scale organizational system changes, releases, and workforce onboarding, and process and procedural changes.
Provides input to the design and development of training content, including, but not limited to, leader guides, student guides, system manuals, online course content, simulations, scenarios, activities, and knowledge checks.
Assists in the development of training modules/courses, materials, and evaluations.
Updates facilitator talking points as needed.
Maintains and enhances relationships with management to develop staff including special requests from management.
Organizes, schedules and monitors training events.
Evaluates training compliance.
Facilitates training to groups or in a one-one-setting using a variety of instructional techniques, such as instructor-led training (synchronous and asynchronous), eLearning, simulation, hands-on, lectures, role play, group discussion and activities, case studies or other required reading.
Works with project teams as a training expert to provide input, guidance, and support.
Represents department on committees and projects.
Develops, prepares and/or completes necessary reports and manuals.
Reviews and helps update job aids, training materials and other content to ensure ongoing accuracy.
Develops measures, evaluates, and performs skill and knowledge checks to access training outcomes and effectiveness of training using industry standards such as Kirkpatrick’s training evaluation Model.
Participates in development of annual education goals, objectives, and budget.
Maintains confidentiality of all information processes.
Assists in the development and implementation of new and revised policies, practices, and procedures in the training area.