Training Specialist (Code Compliance Administration)
DeKalb County•Decatur, GA
•$48,381 - $77,894
About The Position
The purpose of this classification is to create, implement & evaluate training programs & curricula focusing on specific areas of knowledge to support departmental programs or systems and to assist employees improve upon or enhance existing skills.
Requirements
- Bachelors degree in Public/Business Administration, Education or equivalent experience and certification
- two years of training/teaching experience
- any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Nice To Haves
- Technical Training Certification
- CPLP
Responsibilities
- Identifies and assesses business needs to determine and address immediate and future training needs and target audiences including current employees and new hires.
- Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to understand changes in policies, procedures, regulations, business initiatives and technologies.
- Formulates teaching curricula/outlines and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
- Researches, designs, develops and refines curricula and training materials for courses.
- Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
- Conducts training sessions for specified areas e.g., customer service, billing systems, hardware and software, interpersonal skills, quality & process issues, and product knowledge.
- Presents standard and customized training courses.
- Monitors and tests employees to measure progress and evaluate training effectiveness.
- Reports on progress of employees during training period; counsels employees on progress and improvements required; and maintain trainee records.
- Evaluates, updates and ensures training programs and content meet evolving business needs, regulatory requirement changes and new technologies.
- Conduct cost-benefit analysis and calculate training ROI.
- Establishes and tracks training attendance through records management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
