Training Specialist (Learning Engineer)

Grafton•Winchester, VA

4d•Remote

About The Position

At Grafton Integrated Health Network, we’re united by a shared purpose: helping individuals with complex needs live their best lives. Our work changes lives — including our own — by creating meaningful impact through compassion, collaboration, and growth. As a member of our Learning team, you’ll play a vital role in equipping employees with the tools, skills, and confidence they need to provide exceptional care and thrive in their roles. Join us - and experience the deep fulfillment of knowing your work truly makes a difference! Be part of a team that leads with heart and grit, the Grafton way—where leadership, compassion, and dedication come together to change lives. Provides direct training and consultation to both internal stakeholders and external customers in consultation and outreach line of business as related to Ukeru, Trauma Informed Care, and Grafton Method techniques and strategies. Coordinates training with external stakeholders as well as is involved with the distribution of Ukeru blocking equipment. Demonstrates the highest form of customer service and professionalism while promoting the brand of Grafton Integrated Health Network and specifically Ukeru. Reports to the Performance Architect.

Requirements

Bachelor’s degree preferred or equivalent experience in the human services field.
Requires a valid driver’s license and dependable transportation.
Requires a minimum of 1 year in a direct service delivery position (ex. direct support professional, case manager, teacher, therapist, etc.); or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Availability and willingness to travel frequently.
For employees working remotely: have a designated area to work that is quiet and represents Grafton in a positive manner, join scheduled Flash meetings with their camera on, be prepared and on their computer during the hours agreed upon with their supervisor, and generally see it as a shared responsibility to stay connected and engaged with other employees in order to promote teamwork and coordination.

Responsibilities

Travels extensively (42 of 52 weeks of travel per year) to provide direct training and/or consultation and guidance to external customers (both independently and as a member of a team).
Use firsthand experience, training, and knowledge in the field to give guidance and advice to leadership and employees of other organizations in the moment.
Think on your feet, respond professionally when verbally challenged, and provide solid advice to very difficult situations independently.
Advise and guide organization’s leadership in areas such as: communication plans, orienting clients to Ukeru, creating data management systems with accompanying dashboards for reporting, equipment selection and placement, coaching staff in the implementation of philosophy as well as techniques, managing employees who are not buying into new approach, communicating initiative to external stakeholders including parents/guardians, and implementing recognition programs to support the initiative in a positive manner.
Organize and complete the Grafton Cultural Assessment at external agencies, including facilitating focus groups, meeting with various levels of administration and clinical/program team members, reviewing policy and procedures, touring facilities, reviewing incident and organizational data, preparing final written reports, and delivering verbal reports to leadership teams.
Provide training and/or consultation and guidance to internal stakeholders throughout Grafton, including parents of Grafton clients.
Make travel arrangements for self and/or others who will be conducting training, ensure training sites are adequate, and materials are prepared and delivered.
Ensure paperwork is completed in a timely manner after training.
Deliver the highest level of customer service while representing Grafton in a professional and positive manner with great attention to the principles of Grafton and specifically Ukeru.
Act as a brand ambassador of Grafton/Ukeru in all aspects of the role.
Assist with the sale of equipment by sharing knowledge and experience and suggesting type and quantity based on various factors.
Offer suggestions for ongoing curriculum updates and development of materials used for training.
Perform assigned account management activities such as building strong customer relationships to maintain old business and acquire new sales based off their needs.
Act as the customer’s representative to ensure that their requests are met with a focus on improving the customer experience in a timely manner.
Collect and analyze data pertaining to organizations to understand changing needs.
Research new legislature changes and know the ins and outs for each assigned state.
Attend seminars, conferences, classes, etc., to enhance and maintain knowledge of developments in the Human Service and Performance Improvement fields.
Prepare reports, correspondence and other documents/information regarding the activities, policies and accomplishments of Grafton (Ukeru).
Perform other duties as necessary.

Benefits

Medical, dental and vision
Flexible Spending & Health Savings Accounts
Generous Paid Time Off plan & attendance incentives
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Short-term disability (STD)
Long-term disability (LTD)
Paid Career Development - we pay you while becoming certified in CPR, Ukeru , Mandt and other career training!
401(k), including an employer match up to $2,500 annually
Education Assistance up to $5,250 annually