Training Specialist / Instructional Designer

honeygrow Careers•Philadelphia, PA

9d•Hybrid

About The Position

honeygrow is a growing, Philadelphia-based fast-casual restaurant built on bringing people together over quality, wholesome, simple food. Our team is what truly sets us apart, and building a distinctive brand is in our DNA. As we grow, we're looking for people who share our passion for building something great to join us. Core Values: Work hard at work worth doing, Your work directly betters people's lives and happiness, Enlighten each other to enlighten our guests, Always be learning, always be improving, Be mindful of your surroundings, Exceed expectations. The Training Specialist reports to the Director of Training and Field Communications and has no direct reports. This role owns the end-to-end execution of training content and field communications — turning Director-level strategy and stakeholder input into finished, field-ready materials. You’ll work independently on day-to-day content design and communications, partner directly with Ops and cross-functional subject matter experts, and bring larger projects and initiatives to the Director for sign-off and prioritization. This is a builder’s role: you’ll see your work show up in restaurants within days — in the courses new team members take, the job aids on the line, and the newsletters the field actually reads.

Requirements

2+ years of instructional design or training content development experience, or a degree in Instructional/Learning Design (or equivalent combination of education and experience)
Working knowledge of instructional design models (ADDIE, SAM) and adult learning principles
Strong writing skills, with the ability to adapt tone to a defined brand voice
Basic photography and video production/editing skills
Ability to work onsite 4 days/week at our Philadelphia Restaurant Support Center
Ability to travel to restaurant locations as needed (approximately 5–10%)

Nice To Haves

Experience with LMS platforms and e-learning authoring tools (e.g., Wisetail, Articulate Storyline, Rise, Adobe Premiere Pro)
Restaurant or multi-unit operations training experience
Experience managing multilingual or translated content, with a strong eye for tone and consistency even without personal fluency in the target language

Responsibilities

Independently analyze learning needs and translate them into effective training solutions, partnering directly with restaurant operators and cross-functional SMEs (Ops, Culinary, HR, Tech)
Capture and edit photos and video for training materials, ensuring authenticity and alignment with operational standards
Design and build training content across formats — e-learning courses, videos, job aids, and help/how-to articles — using adult learning principles and instructional design methodology (ADDIE, SAM)
Manage the end-to-end translation process for training materials and field communications, ensuring output meets honeygrow's Spanish register standards
Vet translations for accuracy and field credibility, partnering with bilingual Ops stakeholders to validate before publishing
Own day-to-day design decisions independently; bring completed content and larger initiatives to the Director for sign-off
Maintain accuracy, consistency, and discoverability of training content across all systems — LMS, Help Center, and resource libraries
Manage the LMS end to end: user management, content upload and organization, and reporting
Own production of recurring weekly/monthly newsletters, per established format, tone, and cadence
Support culinary testing and menu rollouts through associated comms, surveys, and training materials
Draft and field surveys to gather feedback on training effectiveness and field sentiment
Conduct and facilitate in-person, webinar, and group training on restaurant operations topics, as directed by the Director
Support planning and scheduling of trainings