Training Specialist, Inflight Service YUL
About The Position
The Training Specialist, Inflight Service YUL will be responsible for facilitating Inflight Service (IFS) training sessions that meet all regulatory standards and requirements. This role involves coordinating various training programs for the Rouge Crew, including initial training, First Aid, Annual Recurrent, and Service training. The specialist will act as a liaison between Air Canada Rouge and external training service providers, participate in training delivery audits, and complete instructor evaluations. Additionally, the role requires meticulous attention to detail in completing all paperwork and administrative duties, managing print materials for training courses and publications, and participating in or delivering Train the Trainer programs. The specialist will also conduct measurements and evaluations of training effectiveness, coach and mentor Training Special Assignments, and review/provide feedback on existing programs. Other duties include conducting Flight Attendant recruitment as needed and assuming responsibilities delegated by the Manager, Training – Cabin crew. Maintaining safety as a top priority and completing/maintaining Flight Attendant qualifications are also key aspects of this position. Business travel may be required, and the ability to support operations 24/7 is necessary.
Requirements
- Previous instructional experience preferable
- Previous Flight Attendant experience
- Able to obtain First Aid Master Trainer certification
- Working knowledge of the Transport Canada Flight Attendant Training Standard
- Working knowledge of the Canadian Aviation Regulations Parts 1, VI, VIII
- Working Knowledge of Commercial Air Service Standards
- Sound knowledge of adult learning methodologies
- Demonstrated Commitment to Customer Service
Nice To Haves
- Bachelor of Education is an asset
Responsibilities
- Facilitate IFS training sessions meeting all regulatory standards and requirements
- Coordinate Rouge Crew training; including initial training, First Aid, Annual Recurrent, Service training and other training as required
- Act as point of contact between Air Canada Rouge and any providers of training services
- Participate in Training delivery audits as required
- Complete Instructor evaluations
- Complete all paperwork and administration duties with attention to detail and great accuracy
- Responsible for Print materials for all training courses and Publications
- Participates in and/or deliver Train the Trainer programs
- Conducts measurement and evaluation of training
- Coaches and mentors Training Special Assignments
- Review and provide feedback on existing programs
- Conduct Flight Attendant recruitment as required
- Assume any responsibilities delegated by the Manager, Training – Cabin crew
- Maintains safety as first topic day to day
- Completes and maintains Flight Attendant qualifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
