Inflight Crew Trainee

JetBlue Airways Corporation•Orlando, FL

8d•$26 - $70•Onsite

About The Position

Inflight Crewmembers are the ambassadors of the JetBlue Experience, delivering high-quality care and service to Customers in-flight. They are responsible for both Safety and Service in the aircraft cabin, ensuring that every Customer’s comfort and satisfaction remain the top priority throughout their journey. Inflight Crewmembers function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours. In times of irregular operations, they are the key ingredient in maintaining a positive Customer experience, offering reassurance, empathy, and exceptional service when it matters most. As visible representatives of JetBlue and our brand, Inflight Crewmembers embody our values of Safety, Caring, Integrity, Passion, and Fun, while serving as effective communicators who thrive in an ever-changing environment. This position may be located in any of JetBlue’s bases (BOS, FLL, JFK, LAX, MCO, SJU). IMPORTANT: Inflight crewmember schedules and bases are assigned by operational need and in seniority order. Applicants should expect to work non-traditional hours, including early mornings, late evening, and overnight, work on weekends and holidays, and have a “reserve” schedule, which means they await an open position and are assigned with very short notice.

Requirements

High School Diploma or General Education Development (GED) Diploma
At least twenty-one (21) years old
Two (2) years of customer service in a face-to-face environment including proactively resolving Customer issues regularly
Successfully complete an assessment that evaluates the job qualifications/characteristics of Customer Service, Dependability, and Safety Orientation using AI- or statistically based scoring
Demonstrate proficiency in reading, writing and speaking English (and Spanish for Bilingual role)
For Bilingual role only, must successfully complete a Spanish language fluency assessment
Proven ability to remain calm in stressful situations
Vision corrected to 20/20
Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
Must have the ability to walk comfortably down the aircraft aisle while facing forward and backward, fit quickly through the over wing exit, and able to sit and secure in the assigned Flight Attendant jumpseat with seatbelt and shoulder harness fastened without modification
Able to reach six feet three inches (6’3) without shoes
Able to be scheduled away from home for up to five (5) nights and six (6) consecutive days; irregular operations occasionally cause extended work days or duty periods
Ability to push and pull moveable carts weighing in excess of 250 pounds
Knowledge of basic computer and electronic tablet devices
Able to read and comprehend guidance as found in required manuals
Must be able to adhere to JetBlue Inflight Crewmember Uniform Appearance Standards
Able to work as a team to deliver the JetBlue Experience
Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last-minute drafting
Upon notification, be able to report to assigned base location within 2 hours (BOS, FLL, MCO, SJU) OR 2 hours and 45 minutes (EWR, JFK, LAX)
Currently in possession of a U.S. passport or foreign passport with applicable visas to freely enter and exit, without restrictions, to all JetBlue destinations. All passport holders must have a minimum of 12 months’ validity remaining at the time of application.
Travel documents must remain valid throughout all phases of training and employment
Pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Bachelor’s degree
Two (2) years of customer-facing sales experience
Able to function effectively with limited supervisory oversight
Possess a strong passion for quality customer service
Prior emergency management experience such as medical training, law enforcement, or military background

Responsibilities

Respond safely and effectively to a broad range of in-flight emergencies
Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand
Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
Responsible for the safety and security of our customers, crewmembers, and equipment
Perform other various duties as outlined in company manuals
Provide assistance to Customers with lifting carry-on bags into overhead bins
Provide assistance to disabled Customers and/or unaccompanied minors
Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales
Promote and upsell buy-onboard products to meet company ancillary revenue goals
Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities
Utilize company-issued electronic tablet for processing onboard sales, accessing customer information, and various other functions
Other duties as assigned