Inflight Support Coordinator

Gridiron Air•Fort Worth, TX

7d•Hybrid

About The Position

The Service Center Support and Logistics Coordinator is responsible for the cabin readiness, interior servicing, provisioning, and logistical support of Gridiron Air's Boeing 777-200ER fleet, wherever those aircraft are positioned. Because our aircraft routinely operate away from our home base at AFW, this role travels as needed to prepare and service aircraft on location, restocking supplies, coordinating or performing cabin cleaning, laundering and refreshing soft goods, and staging client-specific amenities to deliver a concierge-level cabin experience. In addition, the role provides administrative and coordination support to the In Flight Director and the Director of People Operations, including correspondence management, follow-up, reporting, audits, and employee communications. Success in this position requires strong critical-thinking and anticipation skills, initiative, discretion, sound judgment, the ability to work independently and the flexibility to travel and to work evenings, weekends, and holidays as operational needs require. This is a DOT- and FAA-designated safety-sensitive position and is subject to the company’s drug and alcohol testing program.

Requirements

High school diploma or equivalent required
Two or more years of experience in logistics, hospitality, aviation cabin services, administrative coordination, or a related field.
Excellent Microsoft Office skills (Outlook, Word, Excel, and PowerPoint) and the ability to quickly learn company systems.
Exceptional critical-thinking, problem-solving, and anticipation skills, with the initiative to identify and resolve issues proactively and without prompting.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through to completion.
Excellent verbal and written communication skills and a professional, service-oriented demeanor.
High level of discretion, reliability, and sound judgment when handling client, employee, and company information.
Ability and willingness to travel a minimum of 30% of the time, sometimes on short notice.
Ability to work flexible hours, including evenings, weekends, and holidays, based on the flight schedule.
Valid driver's license; ability to obtain and maintain airport and ramp access credentials as required.
Physical ability to perform the manual aspects of the role, including lifting, loading, and extended standing and movement

Nice To Haves

associate's degree or relevant coursework preferred

Responsibilities

Prepare and service aircraft cabins to a high standard of cleanliness and presentation before and after flights, wherever the aircraft is positioned.
Assess cabin condition and exercise judgment to determine whether in-house cleaning is sufficient or whether a professional aircraft cleaning service should be engaged; source, schedule, and oversee third-party cleaning vendors as needed.
Remove, launder (in-house or through a laundering service), and restock blankets, pillows, linens, and other soft goods, maintaining adequate par levels of clean cabin textiles.
Proactively monitor and manage perishable and temperature-sensitive items left on board; for example, removing soft drinks and similar items that may be damaged by cabin heat when the aircraft's air conditioning is not operating.
Ensure galleys, lavatories, seating areas, and storage compartments are clean, stocked, and properly stowed and secured for flight.
Order, receive, track, and restock beverages, catering supplies, amenities, cabin consumables, and other provisioning items required for each aircraft.
Load, unload, move, and organize supplies and equipment on and off aircraft and between storage, staging, and out-station locations.
Maintain accurate inventory and par levels, anticipating needs based on upcoming flight schedules and client requirements.
Coordinate the packing, shipping, and staging of supplies to the locations where aircraft are positioned.
Stage cabins with team swag, branded items, and client-specific giveaways or amenities placed at each seat based on client needs and trip requirements.
Deliver a concierge level of service and attention to detail that reflects Gridiron Air's hospitality standards and enhances the passenger experience.
Partner with the In Flight team to tailor cabin presentation to each charter's unique specifications.
Travel to aircraft locations as needed to prepare, service, and provision aircraft on site (minimum 30% travel; may increase based on operational demand).
Make and manage personal flight, hotel, and ground transportation arrangements for the duration of each servicing assignment.
Coordinate timing and logistics with the In Flight Director, crew scheduling, and operations to ensure aircraft readiness aligns with the flight schedule.
Provide general administrative support to the In Flight Director and the Director of People Operations.
Help manage email and message correspondence, ensuring timely follow-up and closure of open items.
Support the preparation of ad hoc reports, audits, and employee communications.
Maintain organized records and documentation and assist with special projects as assigned.
May perform other responsibilities as assigned based on business needs and shifting company priorities.