Training Specialist I

CERIS•Fort Worth, TX

6d•$52,928 - $79,143•Hybrid

About The Position

The Training Specialist is responsible for developing the knowledge and presentation skills of CERIS Operations department staff trainers. This role ensures that CERIS is equipped with an Operations workforce that can optimize its current and future goals and objectives, and deliver quality services that can meet our clients’ requirements and service expectations. In order to efficiently execute his/her daily responsibilities, the Training Specialist must first possess a deep understanding of the business to articulate what CERIS does and to clearly demonstrate all aspects of the Operations roles in order to be able to successfully train and oversee the department trainers. Other duties to be carried out by Training Specialist will include conducting classroom, virtual, and field training to internal employees/colleagues, developing training materials as needed, monitoring new hires, and performing other tasks as required by the Training Manager.

Requirements

Knowledge of various teaching methods and approaches
Outstanding verbal and written communication and interpersonal skills
Ability to present with confidence
Excellent coaching skills
Innovative thinking skills
Ability to identify and address skill and knowledge gaps
Computer knowledge, especially Microsoft Office
Prior experience as a trainer in both classroom led and remote online environments
Experience with management and administration of a Learning Management System
Experience in creating training support materials and documentation

Nice To Haves

Preferred degree in HR, education/training or equivalent experience

Responsibilities

Collaborate with Management to identify training needs and schedule appropriate training sessions
Develop programs and curriculum for each department for orientation and on the job training
Collaborate with each department to create training support materials and documentation
Create and maintain a “train the trainer” program for all departments
Conduct surveys to judge how programs are received and if changes are needed
Monitor onboarding training for new hires
Create, maintain, and update training materials, SOPs, job aids, workflows, and reference guides
Ensure all training content remains accurate, compliant, and aligned with current business processes
Incorporate training materials in operations software for quick and easy access to knowledge base
Develop competency assessments and learning evaluations to measure knowledge retention
Document process changes and maintain version-controlled training and operational documentation
Stay current on adult learning principles, instructional design best practice, and emerging training technologies
Additional projects and duties as assigned