Operations Training Specialist I
About The Position
The IL Operations Training Specialist I supports the overall development of various positions by ensuring appropriate metrics are being met and by using observations/data to determine areas of improvement. This role coordinates with Internal Legal departments to address task-specific training requirements while ensuring strict alignment with Corporate Legal Leadership Standards. The Operations Training Specialist I facilitates learning and development initiatives utilizing a variety of training methods and tools, delivers guidance and feedback on performance expectations, and ensures assigned work groups are providing the correct information and following the proper procedure.
Requirements
- High School Diploma
- 1+ years of experience in an Account Manager or related role
- Skilled in Outlook and Excel
- Knowledge of organizational infrastructure and adult behavioral patterns
- Ability to work independently with some direction from colleagues and management
- Strong interpersonal and communication skills
- Ability to train and facilitate trainings to groups
- Current authorization to work in the United States on a full-time basis.
Nice To Haves
- Associate's degree in Communications, Public Speaking, or Organizational Development
- 2+ years of experience in an Account Manager or related role
Responsibilities
- Provide targeted coaching, feedback, and operational direction to assigned legal support teams.
- Plan and construct coaching and interactions with assigned work groups daily using internal legal leadership model to review casework accuracy, compliance metrics, and productivity trends.
- Participate in new hire training and onboarding for legal assistants, paralegals, and operations staff.
- Training assignments as directed by Manager.
- Partner with Internal Legal Managers to create developmental plans.
- Perform other duties, as assigned.
Benefits
- Monthly incentives or annual bonus
- Paid training and development programs
- Promote-from-within philosophy
- Informal accolades
- Formal company-wide awards and prizes
- All-inclusive vacations
- Tuition Assistance
- Comprehensive healthcare plans and options
- Fitness membership reimbursements
- Weight watchers
- Wellness rewards Program
- Up to eight hours of paid time off each year to volunteer
- Volunteer grants and matching financial donations
- Company paid leave for new family support
- New parent flex time
- Child back-up care options
- Company-sponsored team-building events
- Holiday celebrations
- Department outings
- Paid and floating holidays
- Generous paid-time-off
- Wellness and mental health initiatives
- Support volunteerism
- Support environmental efforts
- Leadership training
- Skill-building
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
